Sr Specialist App/Prod Support
- ATT Communication
- 4 - 9 years
- Hyderabad
- 7 days ago
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Job Description
Responsibilities and Day-to-Day View
Fix support escalation issues: Optimize on-call rotations and processes - Improve system reliability through the optimization of on-call processes. Add automation and context to alerts leading to better real-time collaborative response from on-call responders. Additionally, update runbooks, tools and documentation to help prepare on-call teams for future incidents.
Document tribal knowledge - Gain exposure to systems in production, and take part in work with software development, support, IT operations and on-call duties to build up historical knowledge over time. Instead of silo-ing this knowledge, ensure constant upkeep of documentation and runbooks to ensure that teams get the information they need right when they need it.
Conducting post-incident reviews - Thorough and transparent post-incident reviews to keep teams honest and ensure that everyone is conducting post-incident reviews, documenting their findings and taking action on their learnings. Take action items for building or optimizing parts of the SDLC or incident lifecycle to bolster reliability of the service.
Develop automation for mission critical applications using scripts, programs
Provide customer impact analysis and troubleshoot complex issues using domain knowledge of AT&T Sales & Ordering flows, applications, and downstream interfaces
Support APIs in K8s environment
Contribute to design and implementation of new system layers utilizing principles of high-complexity compute environments.
Provide on-call support for Production customer facing issues
Work with developers, environment teams to identify necessary resources and remove constraints to increase application availability.
16 x 7 Second level trouble shooting of incidents for mission critical high-performance applications
Shift timing (if any): Rotational shifts (16*7 Weekend on-call)
Location: Hyderabad & Chennai & Bangalore
Primary / Mandatory skills: Prod support (online / Digital apps) level 2/3, Azure , Kubernetes, Microservices Architecture, Java knowledge. Overall Experience: - 7+ experience performing Production Support for Mission Critical, high performance applications
4+ years of experience using Docker, Kubernetes and Cloud environments preferably Azure
Strong experience in Unix, Networking and troubleshooting knowledge, Docker, Kubernetes and Cloud environments
Experience in Java Support, Python, Shell Scripts
Knowledge of Java, ReactJS, Spring & Spring Boot framework, microservices & RESTful API architecture
4+ years of experience using Docker, Kubernetes and Cloud environments preferably Azure
Strong experience in Unix, Networking and troubleshooting knowledge, Docker, Kubernetes and Cloud environments
Experience in Java Support, Python, Shell Scripts
Knowledge of Java, ReactJS, Spring & Spring Boot framework, microservices & RESTful API architecture
Solid understanding and experience in Application Performance Monitoring tools like Dynatrace, AppDynamics, Introscope, etc.
Experience with Log tools like Splunk, Kibana and Grafana (EFK stack experience preferred)
Experience with Site Reliability Engineering preferred
Experience with Site Reliability Engineering preferred
Experience with automation, AI/ML is preferred
Experience with web-based applications, http, https, SSL/TLS Secondary / Desired skills:
Experience with web-based applications, http, https, SSL/TLS Secondary / Desired skills:
Experience in Relational & NoSQL databases like Oracle & Cassandra. Excellent knowledge of SQL: Excellent written and verbal English communication skills to work in a Global team
understanding of security principles
Agile, Lean Agile and/or Scaled Agile methodologies
Familiarity with version control systems (Git, Bitbucket) and modern version control for use in continuous deployments
Familiarity with version control systems (Git, Bitbucket) and modern version control for use in continuous deployments
Experience working in a large scale technically diverse organization
Knowledge about automated CI and CD pipelines using technologies such as Azure DevOps Server, Jenkins, Maven, Ansible, Chef, SonarQube, Puppet, etc
Knowledge about automated CI and CD pipelines using technologies such as Azure DevOps Server, Jenkins, Maven, Ansible, Chef, SonarQube, Puppet, etc
Location:
IND:AP:Hyderabad / Argus Bldg 4f & 5f, Sattva, Knowledge City- Adm: Argus Building, Sattva, Knowledge City Job Classification
Industry: Telecom / ISPFunctional Area / Department: Engineering - Software & QARole Category: DBA / Data warehousingRole: Database AdministratorEmployement Type: Full timeContact Details:
Company: ATT CommunicationLocation(s): Hyderabad+ View Contact
Keyskills: Unix Automation Networking Production support Agile HTTP Oracle SDLC SQL Python
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ATT Communication
ATT Inc. (originally the American Telephone and Telegraph Company) is an American multinational telecommunications. It is the worlds largest telecommunications company and the largest provider of mobile telephone services in the U.S.
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