Hiring For Cce & Ga | Arakkonam / Karayanchavadi/ West Saidapet @ IIFL Finance

Job Description

Customer Care Executive (CCE) - Gold Loan Division

Roles & responsibilities

• Handle walk-in customers and assist them with gold loan products.
• Explain loan terms, interest rates, and repayment procedures to customers.
• Perform KYC verification and ensure proper documentation.
• Maintain strong follow-up with customers for loan renewals and repayments.
• Manage customer queries, complaints, and service requests efficiently.
• Support branch operations including vault management (as needed).
• Coordinate with the sales team for lead conversion and customer engagement.
• Actively cross-sell health insurance and business loan products to eligible customers.
• Achieve assigned sales targets for third-party products as per company norms.
• Ensure accurate data entry and reporting of cross-sell activities.

Gold Appraiser (GA)

Roles and Responsibilities:

• Assess and evaluate the purity and weight of gold ornaments/jewelry for pledging.
• Provide accurate valuation as per company guidelines and current market rates.
• Maintain proper documentation and system entries for appraised items.
• Handle pledged gold securely and ensure proper storage in the branch vault.
• Assist in loan processing and ensure compliance with internal policies.
• Support in gold auctions, loan closure, and coordination with credit operations.
• Promote and sell health insurance and business loans to interested customers.
• Achieve monthly cross-sell targets alongside core appraisal duties.
• Contribute to overall branch performance and customer satisfaction.

Preferred candidate profile

Customer Care Executive: Freshers or candidates with 0-1 Yr experience in Sales or Marketing.

Gold Appraiser : Minimum 1 year of experience in Gold Checking & Sales, preferably from BFSI Sector.

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Rs 0 - 50K PM Rs 50K - 1 LPA Rs 1.0 - 1.5 LPA Rs 1.5 - 2.0 LPA Rs 2.0 - 2.5 LPA Rs 2.5 - 3.0 LPA Rs 3.0 - 3.5 LPA Rs 3.5 - 4.0 LPA Rs 4.0 - 4.5 LPA Rs 4.5 - 5.0 LPA Rs 5 - 6 LPA Rs 6 - 7 LPA Rs 7 - 8 LPA Rs 8 - 9 LPA Rs 9 - 10 LPA Rs 10 - 12 LPA Rs 12 - 14 LPA Rs 14 - 16 LPA Rs 16 - 18 LPA Rs 18 - 20 LPA Rs 20 - 22 LPA Rs 22 - 24 LPA Rs 24 - 26 LPA Rs 26 - 28 LPA Rs 28 - 30 LPA Rs 30 - 32 LPA Rs 32 - 34 LPA Rs 34 - 36 LPA Rs 36 - 38 LPA Rs 38 - 40 LPA Rs 40 - 42 LPA Rs 42 - 44 LPA Rs 44 - 46 LPA Rs 46 - 48 LPA Rs 48 - 50 LPA Rs 50 - 75 LPA Rs 75 Lakh - 1C PA Rs 1 Crore+ PA

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Keyskills:   Gold Valuation Health Insurance Sales Gold Appraising Sales And Marketing SME Sales Gold Loan Operations Loan Sales Communication Skills Sales Business Loan Field Sales Service Sales Field Work