Hiring!!! For International Semi-Voice Support/Non Voice Process
- Rivera Manpower
- 0 - 3 years
- Bengaluru
- 8 days ago
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Job Description
Greetings !!!
We are excited to share an excellent opportunity for candidates looking to build a rewarding career in an International Semi -Voice Support / Non Voice Process / Voice Process with leading multinational companies. If you're a confident communicator with a passion for customer service, we'd love to hear from you!
For more clarification about this job role, please feel free to reach out to us on the below mentioned number:
Maria - 9986584***
(Please send us a message on WhatsApp in case the numbers are busy).
"Interested candidates may also walk in with their updated CV. Please mention 'HR Maria' at the top of your CV. Find the location details below."
Address: ediface,2nd Floor, Landmark : Indiranagar Metro Station, No 8, Chinmaya Mission Hospital Rd, next to YAMAHA Showroom, Stage 1, Indiranagar, Bengaluru, Karnataka 560038
NOTE:
Provisional Degree Certificate and PANCARD (Hard Copy) mandatory.
Job Description:
We are hiring for International Semi -Voice Support / Non Voice Process / Voice Process roles with leading multinational organizations. This is a great opportunity for individuals who have excellent communication skills and a passion for customer interaction to start or grow their career in a dynamic, fast-paced, and professional environment.
As part of the customer support team, you will handle voice-based interactions with international clients, providing prompt, courteous, and effective resolutions to a variety of customer issues. You'll be expected to deliver outstanding service experiences across global markets, working in collaboration with internal teams to ensure customer satisfaction and retention.
Job Details
Process: International Semi -Voice Support / Non Voice Process / Voice Process.
Salary:
- Freshers: 20,000 per month
- Experienced: Up to 6.5 LPA (Based on current CTC and relevant experience)
Qualification Criteria:
- Education: Graduation is mandatory
- Excellent verbal communication skills in English
- Basic computer proficiency and typing speed (25/30 WPM)
- Willingness to work in Night shifts / Rotational shifts and rotational offs
Experience Required:
- Freshers with excellent communication skills are welcome
- Mandatory: Experience in international voice process for experienced candidates
Key Responsibilities:
- Handle inbound and outbound international calls in a professional manner.
- Resolve customer queries, complaints, or issues efficiently and accurately.
- Maintain detailed documentation of customer interactions in system records.
- Adhere to process workflows, compliance standards, and quality benchmarks.
- Collaborate with internal teams for escalations or issue resolution where required.
- Meet performance targets related to call quality, resolution rate, and customer satisfaction.
Desired Candidate Profile:
- Any Graduate / Undergraduate (With Excellent English Communication)
- Freshers & Experienced (05 yrs) can apply
- Must be open to work in rotational shifts/night shifts
- Good typing speed and listening skills
Role Highlights:
- Opportunity to work with leading global clients
- Develop and enhance communication, problem-solving, and service delivery skills
- Exposure to US, UK, or Australian clients (Night/Rotational Shifts)
- Fast-paced and growth-oriented work culture
- Extensive training and support provided for freshers
Perks & Benefits:
- Cab Facility (As per shift & company policy)
- Performance Incentives
- Night Shift Allowance
- Great work culture & career growth
Regards,
Maria
99865 84828
Rivera Manpower Services.
Job Classification
Industry: BPM / BPOFunctional Area / Department: Customer Success, Service & OperationsRole Category: Voice / BlendedRole: Customer Retention - Voice / BlendedEmployement Type: FreshersContact Details:
Company: Rivera ManpowerLocation(s): Bengaluru
Keyskills: Customer Service Technical Skills voice process Technical Voice Process International Voice Process BPO Advisor Client Interaction Communication Skills Customer Support Inbound/Outbound Calling Calls Handling Telecalling Concentrix Customer Service Operations 24/7
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Rivera Manpower
Rivera Manpower Services, a renowned manpower consultancy, excels in talent solutions for IT and non-IT sectors. Over the past ten years, we have partnered with organizations to streamline recruitment, delivering top-notch professionals for specialized positions. We are a Top Choice for Bespoke Jo...
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