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Cec-relationship Manager-vrm-branch Banking-vrm @ Kotak Life Insurance

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 Cec-relationship Manager-vrm-branch Banking-vrm

Job Description


  
CEC-Relationship Manager-VRM Enter Custom Internal Posting Description Short Description for Internal Candidates
  • To exclusively handle Wealth/Privy Outbound calls- schedule equivalent experience profiles from other competitors. Differentiated training to make them universal phone banking officers cross training in cards, liabilities, assets.
  • This ski
    Description for Internal Candidates
  • To exclusively handle Wealth/Privy Outbound calls- schedule equivalent experience profiles from other competitors.Differentiated training to make them universal phone banking officers cross training in cards, liabilities, assets.
  • This skill will also do sales with assigned customer based mapped to them.
  • Measure of outcomes NPS, Service Level, Service Quality and Sales.
  • Responsible for quality communication and customer servicing within laid down productivity and service benchmarks.
  • Ensure customer delight and consistent service experience, including timely resolution of customer queries/issues.
  • Complete the logs specified by the process (End-of-day target).
  • Adherence to Information Security norms & quality process norms.
  • To be aware of and comply with any updates about the process.
  • Act on the feedback given by Team Leader/Team Coach or Quality or on the coaching provided to the team as guidelines for improving performance.Job Requirements:
  • Should be a least graduate.
  • No western line candidates to be scheduled, kindly hunt profiles residing near to Thane.
  • Should not have employment gap for more than a month.
  • Should have at least completed a year in current org.
  • Better soft skills conversational skills and English versant scores 7+.
  • Flexible to work on rotational week offs.Same Posting Description for Internal and External Candidates

    • Job Classification

    Industry: Insurance
    Functional Area / Department: BFSI, Investments & Trading
    Role Category: General Insurance
    Role: Branch Manager
    Employement Type: Full time

    Contact Details:

    Company: Kotak Life Insurance
    Location(s): Hyderabad

    + View Contact

    Keyskills:   service quality casa sales current account branch banking retail banking customer service business development banking operations cross selling branch management marketing branch operations retail liabilities banking sales relationship management

     Fraud Alert to job seekers!

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    Kotak Life Insurance

    Kotak Life has bought back its stake from Old Mutual and is no longer in a joint venture, thus making us a 100% owned subsidiary of Kotak Mahindra Bank Ltd. Kotak Mahindra Life Insurance Company Ltd (Formerly known as Kotak Mahindra Old Mutual Life Insurance Ltd.) is a 100% owned subsidiary of Kotak...

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