Customer Support Representative @ Hexaware Technologies

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Customer Support Representative

Hexaware Technologies
0 - 4 years
Mumbai
5 days ago
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Job Description

Roles and Responsibilities

Provide exceptional customer support through phone calls, emails, or chats to resolve customer queries and concerns.
Handle inbound/outbound international/domestic calls with a focus on providing timely resolutions.
Work in rotational shifts including evenings (24x7) for voice process operations.
Maintain accurate records of all interactions with customers using CRM software.
Collaborate with team members to achieve daily targets and improve overall performance metrics.

Email id: sh******7@he*****e.com

Contact No: 8108671***

Job Classification

Industry: IT Services & Consulting
Functional Area / Department: Customer Success, Service & Operations
Role Category: Voice / Blended
Role: Customer Retention - Voice / Blended
Employement Type: Full time

Contact Details:

Company: Hexaware Technologies
Location(s): Mumbai

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Keyskills: Customer Service Customer Care Service Inbound Process Domestic BPO Voice Process Outbound Process Voice Support International BPO

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₹ 1-2.5 Lacs P.A

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Your name (*)

Email (*)

Mobile (*)

Preferred City (* max. 2 w/comma)

Designation / Expected Role

Current / Recent Company (*)

Experience (*)

Expected Salary (*)

Desired Industry (*):

Functional area / Department (*):

Enter Skills (key skills, subjects, technologies & roles to use in search)

Write briefly about yourself, your experience and education (*)

Attach ResumeMax 2.38 MB (RTF, PDF, DOC, DOCX formats only parsed)

Please, check the file size and type.

Add social media [ + ]

Create password

I agree with website service terms and conditions

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Hexaware Technologies

Hexaware BPS is a unit of Hexaware Technologies Ltd. We are currently staffed at 2000+ people across Navi Mumbai (Mahape) Chennai, Nagpur and US. Ranked 15th in the NASSCOM Top 20 IT Software & Services Exporters from India, we also rank among the Top 20 Best IT employers in India by DQ-IDC fo...

Customer Support Representative @ Hexaware Technologies

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