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Workforce Representative Senior @ Optum

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 Workforce Representative Senior

Job Description


An Enterprise Work Delivery (EWD) Configuration analyst is responsible in ensuring configuration, deployment, and maintenance of the applications are met within the set timelines. This also includes processing of intakes (user ID requests, rules and skills updates, etc) and claims monitoring and assignment.     Primary Responsibilities: 
  • Scope of SupportSupports the enterprise LOB (Client, Vendors and Partners) in close partnership with domestic WFM team. Full execution of tasks and responsibilities required by the role
  • Claims/Inventory Management Monitoring and assignment of claims. Analyst should be able to identify claims age to know which to prioritize and be assigned first. This also includes bulk hold, closure and cancellation of claims
  • Work Schedule Assignment Assignment of schedules to new EWD users, to be able to monitor performance and utilization
  • Intake Management Processing requests via WP&M Intake Site. Requests include new user ID request, rules and skills updates, skilling, and inventory/load balancing
  • Incident Management Monitoring and updating of incident intake requests from start of issue until resolution. Submission of INC tickets when EWD issues are identified
    Mailbox and OneNote Management Monitoring and processing requests coming through the mailbox which includes manual load requests etc. Updating shared OneNote file for any endorsements
  • Comply with the terms and conditions of the employment contract, company policies and procedures, and any and all directives (such as, but not limited to, transfer and/or re-assignment to different work locations, change in teams and/or work shifts, policies in regards to flexibility of work benefits and/or work environment, alternative work arrangements, and other decisions that may arise due to the changing business environment). The Company may adopt, vary or rescind these policies and directives in its absolute discretion and without any limitation (implied or otherwise) on its ability to do so

    •  Required Qualifications: 
  • Technical Proficiency Knowledge on various tools and applications used, to be able to identify the appropriate access to be provided to users
  • Solid Analytical Skills Proven ability to identify age of inventory to be able to prioritize which claims to be assigned and loaded first. This also applies to intake management, to ensure TAT of each intake is met
  • Effective Communication Proven to ensure complete information and details on incidents are included in the intakes for all identified issues. Follows-through on all tickets until complete resolution is in place
  • InnovationProven to generate and produce new ideas and process to drive efficiency in the delivery of tasks, making room for further learning and expansion of scope

    • At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyoneof every race, gender, sexuality, age, location and incomedeserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes an enterprise priority reflected in our mission.
    #njp
    #SSWFM
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    Job Classification

    Industry: Retail
    Functional Area / Department: Engineering - Hardware & Networks
    Role Category: IT Network
    Role: Network Service Technician
    Employement Type: Full time

    Contact Details:

    Company: Optum
    Location(s): Noida, Gurugram

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    Keyskills:   load balancing variance analysis incident management recruitment inventory management resource management project management employee relations forecasting workforce management staffing talent management pmo galileo ticketing amadeus wfm

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