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Sr. Salesforce Administrator For Trackwise Digital @ Olympus Medical

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 Sr. Salesforce Administrator For Trackwise Digital

Job Description

Purpose of the role -


The Senior Salesforce Administrator for trackwise digital is responsible for supporting the overall maintenance of the Salesforce platform.

Acting as a central point of orchestration for developers, support teams, as well as end users, the administrator provides critical day to day support for deployment, user setup, data, monitoring, troubleshooting, enhancing, automating, reporting, upgrading and training of the platform.

The Admin will also act as a first level SME for the Complaint Handling Process within the QMS system


Job responsibilities


  • Own the end to end administration of the Salesforce Platform including user management, workflows, and basic validations.
  • Deployment of platform changes, by collaborating with the global platform, application development & support teams
  • Provide expert support with setup and maintenance of reports and dashboards
  • Plan and manage release & upgrade of environments covering Salesforce Seasonal Releases, QMS Releases & Regular Change Requests
  • Perform data load activities on demand
  • Support System Validation activities
  • Support MDR & other Regulatory/Compliance related activities
  • Collaborate with offshore support teams to manage incidents , change requests & integrations

Competencies

  • Development Support: Support new developer onboarding activities
  • Release Execution: Responsible to execute releases from SF, QMS & Olympus changes.
  • Issue Resolution: Troubleshoot and resolve complex technical issues in collaboration with development teams and vendor support.
  • Support Key Users and manage their delegated administration
  • Administration of DevOps Infrastructure, Sandbox Management (clone, refresh, etc) & related access
  • Security Review: Support regular security review activities by extracting the relevant reports and working with the Application owner

Job Classification

Industry: Medical Devices & Equipment
Functional Area / Department: IT & Information Security
Role Category: IT & Information Security - Other
Role: IT & Information Security - Other
Employement Type: Full time

Contact Details:

Company: Olympus Medical
Location(s): Delhi, NCR

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Keyskills:   Trackwise Digital Salesforce Administration Trackwise

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Olympus Medical

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