Store Incharge
- Bigbasket
- 5 - 9 years
- Noida, Gurugram
- 6 days ago
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Job Description
Are you excited about the transformative power of ecommerce in changing the landscape of grocery retail in
India? bigbasket is creating milestones in the online grocery market and has recently re-hauled its supply
chains across cities to fulfil a majority of customer orders faster. The companys operations have expanded to
30 cities in India, recording about 15 million customer orders per month.
Comes in shifts and is accountable for overall store/LMD operations.
Specific activities to be done:
Metric
- Responsible for store metrics: OTD, Write off, complaints, attrition
Monitoring
- Monitor & analyze key reports & take appropriate action that will help achieve metrics
like OTD, Write-Off, DER, customer complaint
- Ensure timely GRN, PRN, Cycle count, FEFO expiry process is followed
- P&L Management
Recruitment, Training & Logistics
- Co-ordinate with zonal HR to provide optimal staffing.
- Co-ordinate with training team to ensure new hire training calendar is up to date
- Attrition and Absenteeism Management
- Onboarding/Warning letters, Rostering
-
People Related
- Ensure rosters are created & people are following it
- Counsel, coach
- Reward & recognition programs conducted
- Timely warnings are given to defaulters
Process Adherence
- Ensure all process should be follow end to end
- Monitoring live dashboard and resolve any bottle necks in operations.
- Drive & review process compliance in store
What would you be doing/ Expected from this role?
Professional Knowledge:
1 Knowledge in Warehouse & LMD operations
Skills:
1 People Management
2 Good communication and verbal skills
3 Strong Leadership and team management abilities
4 Management proficiencies
Who are we looking for?
3 to 4 years of on Knowledge in Warehouse & LMD operations
Management proficiencies
Customer Focus (Internal/External customers)
Enthusiasm & Initiative
Bias for Action & Speed
What would be a value add?
Store metrics: OTD, Write off, complaints, attritionRole & responsibilities
Preferred candidate profile
Job Classification
Industry: RetailFunctional Area / Department: Procurement & Supply ChainRole Category: SCM & LogisticsRole: SCM & Logistics - OtherEmployement Type: Full timeContact Details:
Company: BigbasketLocation(s): Noida, Gurugram
Keyskills: Inventory Management Inbound Process Profit Loss Management Outbound Process Store Management
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