Technical Account Manager
- MoEngage
- 2 - 3 years
- Bengaluru
- 9 days ago
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Job Description
- Act as a the primary point of contact for all technical activities post launch for managed accounts.
- Do hands-on troubleshooting and ensure their day-to-day technical challenges are resolved in a timely and professional manner.
- Have a good Understanding of MoEngage Architecture and features.
- Assists clients in upgrades and migration by providing consulting services to ensure their long term success.
- Advocate new MoEngage features adoption as well as identify new opportunities where MoEngage products and technologies can better fit clients marketing strategy and technical stack.
- Help develop and maintain best practices for implementing and supporting MoEngage features in both internal and external customer facing knowledge bases.
- Manage implementation and consulting projects, where you would be expected to facilitate communication channels between the customer and the product and engineering teams of MoEngage.
- Document client requested enhancements, develop detailed business requirements and represent the client in product prioritization cycles.
- Plan and consult client marketing team on use cases and solutioning along with a Customer Success Manager
- Guide client tech team through the integration process
- Relay trends to customers and anticipate customer needs
- Predict and forecast risk, renewal and expansion within the customer portfolio.
Skills and Requirements
* Experience in Customer success and account management
- Previous experience in Customer Success or Support Engineer role for a SaaS company is a plus
- SaaS and B2B experience is a must
- Comfortable with communicating with all levels of team members internally and externally from C level executives to individual contributors
- 2-3 years experience in supporting customers with marketing technology solutions (email, push, SMS) or closely related solutions with understanding of technical, product and marketing disciplines
- Excellent multitasking and project management skills
- Good technical knowledge to help clients make appropriate customisations
- Experience and understanding of REST APIs
- Experience in working on integrations with Android/iOS/other app platforms
- Exposure to Mobile App Technologies is a plus
- Experience in Front End Web Development is a plus
- Experience in JIRA, Zendesk or similar ticketing tools is a plus
- Exceptional project management and organisational skills - especially in coordinating meetings and follow ups with global stakeholders across multiple time zones and disciplines
Job Classification
Industry: Advertising & MarketingFunctional Area / Department: Project & Program ManagementRole Category: Technology / ITRole: IT Project ManagerEmployement Type: Full timeContact Details:
Company: MoEngage Location(s): Bengaluru+ View Contact
Keyskills: Front end Project management Consulting Web development SMS Account management Asset management Troubleshooting Marketing strategy Analytics
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