Telus Digital|| Voice Process|| US Healthcare||Customer Service @ TELUS International

Job Description

Ro Role & responsibilities

• Respond to inbound and outbound calls related to healthcare insurance, claims, billing, and eligibility.
  
• Assist US-based members and providers with accurate and timely information.
  
• Maintain a strong understanding of healthcare benefits, medical terminology, and insurance workflows.
  
• Accurately document customer interactions and transactions in the system.
  
• Meet and exceed key performance metrics including quality, customer satisfaction (CSAT), and Average Handling Time (AHT).
  
• Collaborate with internal teams for escalation resolution and process improvement.
  
• Help guide and educate customers about the fundamentals and benefits of consumer-driven health care topics to select the best benefit plan options, maximize the value of their health plan benefits and choose a quality care provider
  
• Contact care providers (doctor's offices) on behalf of the customer to assist with appointment scheduling or connections with internal specialists for assistance
  
• Assist customers in navigating the member website, and other websites while encouraging and reassure them to become self-sufficient.

Preferred candidate profile

• Minimum 6 months to 1 year of experience in international voice process.
  
• Excellent verbal and written communication skills in English.
  
• Strong interpersonal skills with the ability to remain patient and empathetic.
  
• Comfortable working night shifts and rotational offs.
  
• Basic computer literacy and typing skills.

Please connect with Pinky Mahajan @8822005***

Perks & Benefits

• Salary ranges from 3 to 3.43 LPA.
  
• Cab Facility or Transport Allowance
  
• Medical Insurance
  
• Life Insurance.

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Keyskills:   Customer Service Voice Process US Healthcare International Voice Process