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Application Support-Specific Lending Application-Mumbai @ Clover Infotech

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 Application Support-Specific Lending Application-Mumbai

Job Description

Role & responsibilities

  • Provide Level 1 and 2 support for the Loan Management System (LMS), resolving user issues related to loan origination, servicing, payments, and collections.
  • Troubleshoot application errors, perform root cause analysis, and coordinate issue resolution with internal teams and external vendors.
  • Monitor system health, application logs, and scheduled jobs/processes to ensure high availability and performance.
  • Handle user access management, permission issues, and support related audit requests.
  • Assist in system configuration, UAT testing, and deployment of new features or patches.
  • Generate reports and queries related to loans, customer accounts, or performance metrics.
  • Work closely with business units (Operations, Credit, Risk, Collections) to understand issues, capture requirements, and provide functional support.
  • Collaborate with developers and QA teams to reproduce bugs, validate fixes, and test integrations with other platforms (CRM, core banking, payment gateways).
  • Maintain support documentation, SOPs, and knowledge base for internal teams.

Job Classification

Industry: IT Services & Consulting
Functional Area / Department: BFSI, Investments & Trading
Role Category: Lending
Role: Lending - Other
Employement Type: Full time

Contact Details:

Company: Clover Infotech
Location(s): Mumbai

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Keyskills:   Lending Application Support LOS Finnone Finnone Neo LMS Finone

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Clover Infotech

Clover Infotech Clover Infotech, founded in 1994, is an ISO/IEC 27001:2013 certified comprehensive IT services provider with presence in India, Singapore and the United States of America. We are a Gold partner with Microsoft and have also forged partnerships with SAP, SAS, Splunk, etc.