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Opening For Customer Support/non Voice Process / Sal Upto 5.5 Lpa @ leading mnc

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 Opening For Customer Support/non Voice Process / Sal Upto 5.5 Lpa

Job Description

HELLO APPLICANT,


Greetings from The Job Factory,


For More Details

HR Smitha@ 9880964*** / 95388 78902(call or whats app)

Email id : Sm***a@th**********y.co.in


Excellent Communication is mandatory


Job description

  • Proven work experience as a /Technical Support Engineer or similar role
  • Address user tickets regarding hardware, software and networking
  • Walk customers through installing applications and computer peripherals
  • Hands-on experience with Windows OS environments.
  • Guide users with simple, step-by-step instructions
  • Conduct remote troubleshooting
  • Test alternative pathways until you resolve an issue
  • Record technical issues and solutions in logs
  • Direct unresolved issues to the next level of support personnel
  • Follow up with clients to ensure their systems are functional
  • Report customer feedback and potential product requests
  • Help create technical documentation and manuals
  • Working knowledge of office automation products and computer peripherals, like printers and scanners
  • Ability to perform remote troubleshooting and provide clear instructions
  • Excellent problem-solving and multitasking skills customer-oriented attitude.

Other Benefits

  • Salary-Upto 5.5 LPA
  • Under Graduate /Graduate Freshers or Exp min 1 yr
  • Location-Bangalore
  • Shifts-Rotational shift

Regards,

SMITHA

HR TEAM

THE JOB FACTORY

Job Classification

Industry: BPM / BPO
Functional Area / Department: Customer Success, Service & Operations
Role Category: Voice / Blended
Role: Customer Onboarding - Voice / Blended
Employement Type: Freshers

Contact Details:

Company: leading mnc
Location(s): Bengaluru

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Keyskills:   Network Support Desktop Support Technical Support Technical Voice Process LAN Troubleshooting Device Installation Laptop Support Hardware Support Hardware Installation technical voice Server Support Desktop Troubleshooting Technical Helpdesk Desktop Engineering

 Fraud Alert to job seekers!

₹ 2.25-5.5 Lacs P.A

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leading mnc

Leading MNC in IT