Hinduja Global Solutions (HGS) is a global company specializing in business process management (BPM) and digital customer experience (CX) solutions. HGS offers a range of services including contact center solutions, back-office processing, and integrated digital platforms. They are part of the Hinduja Group, a large multinational conglomerate. With over 20,000 employees across 34 delivery centers in 8 countries, HGS offers a spectrum of technology, digital marketing, and outsourcing solutions tailored to specific industry verticals.
What we are looking for:
Core Skills & Knowledge
Responsibility
Model development & experimentation Build and validate supervised/unsupervised models (classification, regression, clustering) and LLM fine-tuning pipelines; design statistically rigorous experiments (A/B, multivariate, uplift). This also includes RAG applications, and tune RAG workflows with vector databases (pgvector, Milvus) and embeddings (OpenAI, Hugging Face). Optimize retrieval recall, latency, and hallucination rates.
Causal & statistical analysis Apply quasi-experimental methods (DID, propensity scoring, synthetic controls) and hypothesis tests to uncover drivers of business outcomes.
Operationalization & MLOps Package models as reproducible artifacts (MLflow, TorchScript, BentoML), write CI/CD tests, and partner with MLOps engineers on scalable deployment and monitoring.
Data wrangling & feature engineering Build robust ETL/ELT pipelines in Python (Pandas, Polars, SQL) and orchestrate workflows (Airflow, Dagster).
Collaboration & knowledge sharing Translate findings to non-technical stakeholders, contribute to shared notebooks, mentor junior analysts, and document best practices.
Nice-to-Have / Stretch Skills
Experience & Education
Working at HGS:
At TekLink our employees get an open and collaborative environment and gain experience working for customers in various industries while solving complex business problems. They get support to learn new technologies as well as to enhance existing skills to further their career growth.
We offer:
Keyskills: Generative Ai Predictive Modeling PEFT Natural Language Processing LLM NumPy Data Science GENAI Hugging LoRA Pandas Statistical Modeling OpenAI QLoRA Scikit Python
TekLink (an HGS Company) has been assisting global customers since 2003 bringing data to life as their Trusted Analytics and Planning partner. At TekLink, we have over 20 years of experience implementing analytics and planning solutions We serve customers across multiple industries including, Consum...