IT Service Coordinator
- Pharma Company near
- 2 to 6 Yrs
- Chennai
- 4 days ago
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Job Description
- The IT Service Coordinator role involves managing and coordinating IT service requests, ensuring effective communication between users and technical teams, and tracking service delivery to meet business needs. You will be responsible for organizing IT support operations, monitoring incident resolution, and maintaining customer satisfaction through timely and effective service delivery. As the first point of contact for all IT service requests and incidents, your key responsibilities will include coordinating and assigning tickets to appropriate IT staff based on priority and skill set. You will monitor service desk queues to ensure timely issue resolution according to Service Level Agreements (SLAs) and maintain clear communication with end users regarding request and incident statuses. Additionally, you will be responsible for tracking, reporting, and escalating unresolved issues to the appropriate levels within the organization. It will be essential to document incidents, service requests, and resolutions using IT Service Management (ITSM) tools such as ServiceNow and Jira Service Desk. You will also assist with employee onboarding and offboarding processes, including IT access provisioning and retrieval, and maintain accurate records of IT assets, software licenses, and user access. Moreover, the role requires the development and maintenance of standard operating procedures and service documentation. You will provide basic technical support and troubleshooting as needed to ensure smooth IT service delivery. Job Types: Full-time, Permanent Benefits: - Health insurance - Paid sick time - Provident Fund Work Location: In person For further details, please contact the employer at +91 hidden_mobile.,
Employement Category:
Employement Type: Full timeIndustry: IT Services & ConsultingRole Category: Not SpecifiedFunctional Area: Not SpecifiedRole/Responsibilies: IT Service CoordinatorContact Details:
Company: Finecons Pvt LtdLocation(s): Chennai
Keyskills: IT service management Customer satisfaction Service delivery Standard operating procedures Technical support Troubleshooting Onboarding offboarding processes
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