Hotel Receptionist @ OYO

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Hotel Receptionist

OYO
1 - 6 years
Mumbai
1 day ago
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Job Description

Job description

Role & responsibilities

Ensure smooth functioning of hotel operations and a seamless check-in &stay experience for guests
Identify gaps and conduct necessary staff training regularly
Ensure adherence to Company SOPs & compliance policies, as applicable
Generate revenue by ensuring availability of sellable rooms/inventory and driving occupancy through booking conversions
Drive guest experience, and handle escalations through stakeholder management
Conduct surprise audits (Quality/Revenue Assurance) at assigned property and submit audit reports along with resolutions, as necessary
Ensure Daybook adoption for operations management

Preferred candidate profile

Excellent communication & interpersonal skills
Strong command over English and resp. regional language
Proficiency in using industry relevantsoftware and computer applications
In-depth knowledge of industry best practices, standards & safety regulation

Job Classification

Industry: Travel & Tourism
Functional Area / Department: Food, Beverage & Hospitality
Role Category: Front Office & Guest Services
Role: Guest Service Associate
Employement Type: Full time

Contact Details:

Company: OYO
Location(s): Mumbai

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Keyskills: Reception Front Desk Receptionist Activities Guest Service Guest Handling GRE Guest Relations

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₹ 1-2.5 Lacs P.A

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Your name (*)

Email (*)

Mobile (*)

Preferred City (* max. 2 w/comma)

Designation / Expected Role

Current / Recent Company (*)

Experience (*)

Expected Salary (*)

Desired Industry (*):

Functional area / Department (*):

Enter Skills (key skills, subjects, technologies & roles to use in search)

Write briefly about yourself, your experience and education (*)

Attach ResumeMax 2.38 MB (RTF, PDF, DOC, DOCX formats only parsed)

Please, check the file size and type.

Add social media [ + ]

Create password

I agree with website service terms and conditions

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Hotel Receptionist @ OYO

Home > Front Office & Guest Services