DGM - Pharmacy Operations
- Apollo Pharmacy
- 20 - 25 years
- Delhi, NCR
- 6 days ago
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Job Description
- To oversee the entire operational and functional responsibilities of the both IP and OP Pharmacy outlets within the hospital.
- To ensure and guide executive or supervisor in keeping all work stations are adequately manned with appropriate head count on shift basis every day.
- To monitor the functioning of entire business operations, sale in outlets, Doctors critical queries on a daily basis and shall reported to Functional Head then and there.
- To maintain a good rapport with the Hospital operations team and Clinicians for creating a better service experience to patient and their feedback to leverage goodwill.
- To provide an error free drug therapy to patients by ensuring promptness both in bill and prescribed quantity during the process of dispensing medicine.
- Delegate the special assignments for every staff and to conduct periodical meeting with all executive and supervisory level.
- Execute Quality Improvement plan, Implementation of value added services like Help counters etc and to follow service standards at all levels.
- To coordinate between the pharmacy operations and the clinical audit team periodically, if the managers consistent attention is necessitated shall preside over.
- To compliance with all the statutory bodies that are related with operating the pharmacy business and other formalities associated with it.
- To implement Standard Operating Procedures and that are rightly followed by all levels of staff in the pharmacy division.
- To identify dispensing errors and SOP deviations; to perform RCA and CAPA.
- To have a random check of Emergency crash carts, Stores, Floor stock reports etc.
- To ensure all the support resource like storage facility, Infrastructure for stocking, logistics support system etc are in place for timely delivery of goods to end-user.
- To make sure that adequate quantity of life saving drugs are kept under managerial responsibility and shall be issued duly following the prescribed parameters.
- To share and analyse the customer feedback form and make corrective measures to curtail those setback then and there within the functional team.
- To keep the management informed about the solution derived in terms of customer complaint or feedback received from time to time.
- Takes care the fullest responsibility for Drug Recall with proper evidences followed.
- A common staff meeting shall be conducted with regards to clarifying staff concern and operational difficulty at work.
- Coordinate with Training department in improving staffs work efficiency and there by resulted to obtain complete customer satisfaction.
- To encourage all departmental training and quality initiative measures that is in practice across locations.
- To practice business ethics and diplomacy at all levels that they are dealing in their day to day transactions both with internal and external customers.
Job Classification
Industry: Pharmaceutical & Life SciencesFunctional Area / Department: Healthcare & Life SciencesRole Category: Healthcare & Life Sciences - OtherRole: Healthcare & Life Sciences - OtherEmployement Type: Full timeContact Details:
Company: Apollo PharmacyLocation(s): Delhi, NCR+ View Contact
Keyskills: Pharmacy Pharmacy Operations Operations Management Pharma Selling
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With over 5000 stores, Apollo Pharmacy is the largest pharmacy retail chain in India. We have been serving our customers dedicatedly for over 35 years while touching the lives of over 20 Crore customers annually with genuine quality healthcare products. Build your career with a strong purpose to se...
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