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Technical Support Executive- Contractual-3 @ Aakash Educational

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 Technical Support Executive- Contractual-3

Job Description

  • Technical Troubleshooting: Resolving technical issues raised by customers via
  • Remote assistance tools like Team Viewer
  • Phone support
  • Email/Chat support
  • Coordinating with technical team for issue resolution.
  • Technical operations:
  • Application and data setup in tablets and SD cards
  • Tablet configuration and SD card replication
  • QC of tablets and SD cards
  • Customer Support: Handling customer queries on phone/emails/chat (NOT related to sales)
  • Administrative work: Simple operations (e.g. course setup) on backend systems

    • Required Candidate profile

  • Working knowledge on Windows 7, 8 and 10.
  • Working knowledge on Android devices (Should know, how to install/remove app, how to check version, how to clear cache etc.).
  • Good operational knowledge of windows platform like (Uninstall/install programs, disable firewall & antivirus, reset internet setting, reset browsers, disk cleanup, windows update etc.)
  • Ability to troubleshoot online technical problems
  • Good understanding of internet and mobile apps
  • 1 - 3 years of experience of working in a technical/customer support role.
  • Proficient and polite in written and oral communication (English & Hindi)
  • Must have working knowledge of MS office applications.
    • Education Background: Min. Graduate, either B,Tech, B.Sc. or BCA.
    Interested candidates may share resume at po*********a@ae*l.in

    Job Classification

    Industry: Education, Teaching, Training
    Functional Area: IT Hardware, Technical Support, Telecom Engineering,
    Role Category: Technical Support
    Role: Technical Support
    Employement Type: Contract

    Education

    Under Graduation: B.Sc in Any Specialization, B.Tech/B.E. in Any Specialization, Diploma in Any Specialization
    Post Graduation: Post Graduation Not Required
    Doctorate: Doctorate Not Required

    Contact Details:

    Company: akash Educational services Ltd
    Location(s): Delhi, NCR
    Website: https://www.aakash.ac.in/

    + View Contact

    Keyskills:   Technical Operations Handling Customer Queries Customer Support Configuration Technical Support Executive Technical Support Remote Assistance Troubleshooting Administration Work Issue Resolution

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    ₹ 2,00,000 - 3,50,000 P.A

    Aakash Educational

    Aakash Educational Services Limited (AESL) is a leading educational institution in India that provides comprehensive test preparatory services for students preparing for medical and engineering entrance examinations, school/board exams and competitive and scholarship exams such as NTSE, KVPY, and Ol...

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