Customer Service Representative - Medical @ US Tech Solutions

Job Description

We are looking for Customer Service Medical Device Helpdesk/Troubleshooting. Looking FOR IMMEDIATE JOINER

(Customer Service Representative - Medical Device Helpdesk Support

Position Details:

• Work Location - US Tech Solutions C-2, Sector 59, Noida
• URL : www.ustechsolutions.com
• Saturday to Wednesday (5 Days)
• 6 AM to 3 PM IST (Early Morning Shift)
• Approx. 24 months contract

Education (Required)

• Bachelor's Degree in any field.
• Nursing/Pharma/Biotech/related domains are preferred but not a requirement

Experience:

• Minimum of 6-9 years (Customer Service in BPO environment)
• Experience in handling in-bound technical support/helpdesk calls in an international/domestic BPO
• Troubleshooting of medical devices/equipment in hospitals/health care centers/pharmaceutical domain/call center environment

Responsibilities:

• Supporting customers in troubleshooting of medical devices/related equipment over the internet/phone.
• Resolving customer complaints based on SOPs/Procedures/Knowledge assimilated during training & accurately documenting the call including:
• Customer/Caller Details
• Issues Faced
• Solution/Steps/Procedures performed on the devices to solve the issue.
• Escalation Notes for supervisor in case query was not resolved.
• Responsible for daily reporting of all the calls received and resolutions provided and share critical/escalation calls with supervisor for next day follow up to ensure issue was fixed without reoccurrence.
• Perform customer/patient satisfaction surveys to obtain feedback for improvement.

Qualities

• Excellent communication skills and command over English Language
• Customer Service Orientation
• Punctuality and ability to complete tasks as per deadlines.
• Timeliness - reporting to workplace as per reporting instructions.

Job Classification

Industry: BPO, Call Centre, ITeS
Functional Area: ITES, BPO, KPO, LPO, Customer Service, Operations,
Role Category: Voice
Role: Voice
Employement Type: Full time

Education

Under Graduation: Any Graduate in Any Specialization
Post Graduation: Any Postgraduate in Any Specialization
Doctorate: Other Doctorate

Contact Details:

Company: US Tech Solutions Pvt Ltd
Location(s): Noida, Gurugram

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Keyskills:   domestic bpo customer service orientation technical support international bpo medical devices calling customer complaints call center healthcare communication skills