Mega Walkin For Chat Backend & Non-Voice Process Kolkata
- Human Before Resource
- 0 - 5 years
- Kolkata
- 18 hours ago
- Email to a friend
- Report this job
Job Description
HBR KOLKATA IS CONDUCTING MEGA WALK IN DRIVE FOR INTERNATIONAL CHAT Backend & NON VOICE PROCESS
Interested fresher/experienced candidates can share their updated CV on the below WhatsApp number for booking interview slot.
Call & WhatsApp No: 9147047***, 6290365***, 9831388***, 9163003***
In case there is no response on the above numbers, Pls Connect @9674757***
Interview Venue:
HUMAN BEFORE RESOURCE PRIVATE LIMITED
DN 2, SIGNET TOWER UNIT 804 8TH FLOOR
COLLEGE MORE, SALT LAKE SECTOR V
KOLKATA - 700091
Eligibility:
Higher Secondary Graduates and Post Graduates can apply.
Excellent English communication is mandatory.
CTC - 2.50 - 3.60LPA for Freshers 3.90 LPA - 5.40 LPA for Experience candidates
Desired Candidate Profile:
Candidates must have excellent communication in English.
Candidates should be comfortable with night shifts
Candidates should be comfortable with work from office.
Candidates should have all marksheets and certificates.
Candidates should have all government ID proofs ( Aadhar Card and PAN Card)
Candidates have to come to office for walk in interview.
Candidates should be located within 25-30 kms of boundary from office location.
Candidates should be immediate joiners.
Perks and Benefits.
Permanent and full time opportunity
Cab facility
Incentives and allowances
5 Working Days with 2 weekoff..
Role & responsibilities:
Fielding all incoming help requests from clients via telephone and/or emails in a courteous manner.
Record, track, and document all queries received, problem- solving steps taken and total successful and unsuccessful resolutions.
Follow standard processes and procedures to resolve all client queries.
Resolve client queries as per the SLAs defined in the contract.
Access and maintain internal knowledge bases, resources and frequently asked questions to aid in and provide effective problem resolution to clients.
Identify and learn appropriate product details to facilitate better client interaction and troubleshooting.
Document and analyze call logs to spot most occurring trends to prevent future problems.
Maintain and update self-help documents for customers to speed up resolution time.
Identify red flags and escalate serious client issues to Team leader in cases of untimely resolution.
Ensure all product information and disclosures are given to clients before and after the call/email requests.
Avoids legal challenges by complying with service agreements .
Call & WhatsApp No: 9147047***, 6290365***, 9831388***, 9163003***
In case there is no response on the above numbers, Pls Connect @9674757***
WALK IN ADDRESS:
HUMAN BEFORE RESOURCE PRIVATE LIMITED
DN 2, SIGNET TOWER UNIT 804 8TH FLOOR
COLLEGE MORE, SALT LAKE SECTOR V
KOLKATA - 700091
Job Classification
Industry: BPM / BPOFunctional Area / Department: Customer Success, Service & OperationsRole Category: Non VoiceRole: Email SupportEmployement Type: FreshersContact Details:
Company: Human Before ResourceLocation(s): Kolkata
Keyskills: Email Support Chat Support Non Voice Email Process Chat Process Blended Process Email Non Voice Process International Non Voice Semi Voice KPO Bpo Non Voice International Chat Process ICSE CBSE Backend Back Office Chat ISC International Process Web Chat International BPO
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