Front Desk handling walk in customers and calling for updates, business and sales
Job Responsibilities:Respond to customer inquiries via phone, email, or chat in a professional and timely manner.Provide detailed information about products, services, and policies.Resolve customer complaints and issues, ensuring a positive experience.Process customer orders, returns, and exchanges.Track and follow up on customer feedback to ensure satisfaction.Maintain accurate records of customer interactions in CRM software.Identify opportunities to improve customer service processes and contribute to team goals.Stay up to date on product knowledge and company policies.
Keyskills: Customer Service relationship management Front Desk Management Customer support CRM software
Paras Electronics is a pioneer in the field of Ultrasonic Testing machines for Indian Railway tracks. Since its inception in 1996, Paras has maintained leadership position in supply and maintenance of Rail Testing machines. Paras Electronics is proud for its contribution to the safety of Indian Rail...