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Customer Service Executive @ Paras Electronics

Home > Customer Success, Service & Operations - Other

 Customer Service Executive

Job Description

Front Desk handling walk in customers and calling for updates, business and sales

Job Responsibilities:Respond to customer inquiries via phone, email, or chat in a professional and timely manner.Provide detailed information about products, services, and policies.Resolve customer complaints and issues, ensuring a positive experience.Process customer orders, returns, and exchanges.Track and follow up on customer feedback to ensure satisfaction.Maintain accurate records of customer interactions in CRM software.Identify opportunities to improve customer service processes and contribute to team goals.Stay up to date on product knowledge and company policies.

Job Classification

Industry: Electronic Components / Semiconductors
Functional Area / Department: Customer Success, Service & Operations
Role Category: Customer Success, Service & Operations - Other
Role: Customer Service
Employement Type: Full time

Contact Details:

Company: Paras Electronics
Location(s): Mumbai

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Keyskills:   Customer Service relationship management Front Desk Management Customer support CRM software

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Paras Electronics

Paras Electronics is a pioneer in the field of Ultrasonic Testing machines for Indian Railway tracks. Since its inception in 1996, Paras has maintained leadership position in supply and maintenance of Rail Testing machines. Paras Electronics is proud for its contribution to the safety of Indian Rail...