Cloud Support Engineer
- Akamai
- 1 - 6 years
- Kolkata
- 7 days ago
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Job Description
Do you love leading and motivating world class technical
support team?
support team?
Would you like to work across diverse geographies,
environments, cultures and technologies?
environments, cultures and technologies?
Join our best-in-class technical support team
Our Technical Support Organization owns the end-to-end resolution of complex technical issues for our global customers. We collaborate
for excellence, serving Fortune 500 and Government clients. As an expert team, we share knowledge and use feedback to improve products and services.
for excellence, serving Fortune 500 and Government clients. As an expert team, we share knowledge and use feedback to improve products and services.
Partner with the best
At Akamai, as AkaChat Cloud Support Engineer, work at the critical
global technical support for online customers. Drive process improvement, operational optimization, and top-tier service metrics.
global technical support for online customers. Drive process improvement, operational optimization, and top-tier service metrics.
As a Cloud Support Engineer, you will be responsible for:
- Providing customer-focused support to address inquiries and resolve issues in technical and business chat.
- Resolving problems while collaborating with teams to reduce piracy and infringement on Akamai-hosted content.
- Leading investigations across Akamais Distributed Network for optimized performance and delivery for customers.
- Analyzing account queries and technical issues across Akamais networks while proposing solutions to prevent recurrence.
Do what you love
To be successful in this role you will:
- Possess 2 to 3 of relevant experience and education in computer science, engineering, or related fields.
- Have experience providing technical solutions & support to B2B customers
- Be well versed in how the internet works, its underlying protocols with understanding of DNS, TTP/S, TCP.
- Have basic knowledge of Linux and/or Unix
- Be able to prioritize workload and communicate technical issues to stakeholders of varying
technical ability
Work in a way that works for you
Learn what makes Akamai a great place to work
Connect with us on social and see what life at Akamai is like!
We power and protect life online, by solving the toughest challenges, together.
At Akamai, were curious, innovative, collaborative and tenacious. We celebrate diversity of thought and we hold an unwavering belief that we can make a meaningful difference. Our teams use their global perspectives to put customers at the forefront of everything they do, so if you are people-centric, youll thrive here.
Working for you
At Akamai, we will provide you with opportunities to grow, flourish, and achieve great things. Our benefit options are designed to meet your individual needs for today and in the future. We provide benefits surrounding all aspects of your life:
- Your health
- Your finances
- Your family
- Your time at work
- Your time pursuing other endeavors
Our benefit plan options are designed to meet your individual needs and budget, both today and in the future.
About us
Join us
Are you seeking an opportunity to make a real difference in a company with a global reach and exciting services and clients? Come join us and grow with a team of people who will energize and inspire you!
Job Classification
Industry: IT Services & ConsultingFunctional Area / Department: Engineering - Hardware & NetworksRole Category: IT NetworkRole: System Administrator / EngineerEmployement Type: Full timeContact Details:
Company: AkamaiLocation(s): Kolkata+ View Contact
Keyskills: Unix TCP Computer science Usage Linux Process improvement Cloud DNS Operations Technical support
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