Identity Protection Escalation Engineer
- Crowdstrike
- 14 years
- Mumbai
- 29 days ago
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Job Description
About The Role:
The ideal Escalation Engineer is passionate about technology and customers. A true problem solver, the Escalation Engineer will take personal ownership in seeing a problem through to resolution. You will understand IT environments across heterogeneous operating environments. You will be comfortable speaking with security, engineering, sales, as well as customer operation teams. Candidates must have a broad and advanced technical depth and a customer-first mentality, the desire to take the initiative to own and resolve customer issues, and interest in working in a fast paced, high growth, learning environment.
Additional Locations: India Bangalore/India Remote
What You ll Do:
- Willing to work as a part of a high calibre small team and make a difference.
- Be the voice of our customers.
- Be a Technical Leader within our business.
- Perform as an escalation point within the Support Team.
- Investigate, troubleshoot, debug, and resolve our clients most challenging and critical technical issues.
- Work closely with Development Engineering teams to drive effective solutions for customer found issues.
- Provide updates to Management and field teams on critical escalations.
- Train and mentor engineers in the Support Team to improve our technical capabilities.
- Ensure readiness to support new product releases.
What You ll Need:
- 5+ years experience working within a Technical Support team including in an escalation role which directly supports Enterprise customers.
- Experience with Identity Protection and/or Zero Trust solutions preferably in an escalation role in a Support team.
- Hands on experience debugging and troubleshooting on Microsoft Windows Servers and Active Directory, and Linux systems
- Excellent knowledge of authentication protocols; Kerberos, LDAP, NTLM.
- Excellent packet level understanding of TCP/IP, and using diagnostic tools like Wireshark to assist in problem solving.
- Understanding of Windows and Linux Operating System including; kernel and user scheduling and memory management, file systems and file IO, networking, registry, APIs,
- Experience in scripting languages such as; Power Shell, Bash, Python,
- Operational understanding of networking devices such as Routers, Switches and Firewalls.
- Proven skills in mentoring other engineers to grow the technical capabilities of the team
#LI-NR1
Benefits of Working at CrowdStrike:
- Remote-friendly and flexible work culture
- Market leader in compensation and equity awards
- Comprehensive physical and mental wellness programs
- Competitive vacation and holidays for recharge
- Paid parental and adoption leaves
- Professional development opportunities for all employees regardless of level or role
- Employee Networks, geographic neighborhood groups, and volunteer opportunities to build connections
- Vibrant office culture with world class amenities
- Great Place to Work Certified across the globe
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Job Classification
Industry: Hardware & NetworkingFunctional Area / Department: Engineering - Hardware & NetworksRole Category: IT NetworkRole: Network (Support) EngineerEmployement Type: Full timeContact Details:
Company: CrowdstrikeLocation(s): Mumbai+ View Contact
Keyskills: Linux Networking LDAP Memory management Equity Active directory Scheduling Technical support Python Recruitment
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Crowdstrike
CrowdStrike_x001A_ is the leader in next-generation endpoint protection, threat intelligence and response services. CrowdStrike_x001A_s core technology, the Falcon platform, stops breaches by preventing and responding to all types of attacks _x001A_ both malware and malware-free.
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