Consultant, Customer Experience
- Concentrix
- 0 - 4 years
- Noida, Gurugram
- 5 days ago
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Job Description
Apply NowJob Title
Consultant, Customer Experience
Job Description
About Us & The Role
Are you passionate about leveraging data, generating compelling and actionable insights that drive business value, and being part of high performing teamsDo you have the desire to be part of a company whose vision is to continuously be the greatest customer engagement services company in the worldDo you want to be part of a company that is rich in Diversity and TalentThen we have the perfect role for you!
At Concentrix Catalyst, we create exceptional customer engagement, accelerate digital transformation, and deliver actionable customer experience (CX) improvements
We focus on tapping into sentiment and building an emotional connection that keeps customers fanatical about our clientsbrands, Concentrix Catalyst is a technology-enabled global business services company specializing in customer engagement and improving business performance
We partner with ambitious, progressive companies from around the world to future-proof their business and stay ahead of the competition and customer expectations, Concentrix Catalyst is searching for a talented CX Consulting Consultant to guide a team through transformation projects for large clients and develop recommendations for improvement related to the project initiative
This role requires a high level of creativity, attention to detail, analytic skills, and the leadership aptitude to inspire excellence in others
You should be self-sufficient and self-motivated, but also a strong team player
Youll need strong organizational, multitasking and planning skills as well as a high commitment to quality and outstanding internal and external customer service, Essential Functions/Core Responsibilities
Serve clients across a range of industries to drive impactful business value through improved customer journeys and better customer experiences
Build trusted client relationships through proactive account management and exceptional project delivery
Develop an analytic approach, document tasks and manage timelines for new/existing clients in support of our consulting projects
Work with, and possibly lead teammates through, large client data sets and qualitative discovery such as interviews, focus groups, observations, process mapping, and review of client documentation and metric
Develop recommendations for improvements with calculated ROI/impact expectations related to the project initiatives
Conduct internal and client-facing presentations to provide thought leadership, findings, and recommended changes for improvement
Partner cross-functionally to translate business needs into new solutions for customers
Teach others how to derive insights that are not obvious and build recommendations that have a solid business case for success
Partnering with Direct Managers, oversee and coach individual contributors
Candidate Background & Profile
Confidently communicate ideas to senior executives as well as internal and external stakeholders
5+ years of experience in Consultancy on customer experience
Be self-motivated, hungry for a challenge with the ability to organize and prioritize projects in a fast-paced and deadline-oriented business environment
Display an exceptional ability to take initiative and ownership with focus on continuous improvement
Excellent attention to detail
Nice to have Six Sigma certificate
Demonstrated ability to guide and manage customer transformation efforts
Solid understanding of the organization's business operations and industry
Demonstrated business acumen
Advanced Microsoft Office skills
Location:
IND Gurgaon Bld 6 Ground & First Floor
Language Requirements
Time Type:
Full time
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Job Classification
Industry: IT Services & ConsultingFunctional Area / Department: ConsultingRole Category: Other ConsultingRole: Operations ConsultantEmployement Type: Full timeContact Details:
Company: ConcentrixLocation(s): Noida, Gurugram+ View Contact
Keyskills: Customer Experience Consultant
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