Associate (Voice process) - Freshers @ Wipro

Job Description

Role & responsibilities

• Work on the various front offices client tools as required for the specific queues and provide customer service through calls.
• Understand customer queries received through calls and act accordingly.
• Maintain a healthy and clean work environment & adhere to company policies and procedure.
• Continuous up gradation of process knowledge as required

candidate must have :

• Excellent communication skills.
• Comprehension - Ability to clearly understand the problem statement
• Composition: - Ability to compose a grammatically correct, concise and accurate paragraph/essay/letter.
• Voice & Accent: - Neutral Accent & excellent Voice Skills Good analytical & drafting skills to respond back to the customer.
• Strong customer service focus: - - Ability to empathize with the customer - Prioritizing customer needs
• Comprehension skills to understand & communicate with all customers effectively.
• Telephone etiquettes.

Desired Skills: -

• Self-Discipline
• Learning and decision making
• Patience and action oriented

Technical skills: -

• Basic Working knowledge of Computer &
• Knowledge of desktop computer system

- Graduates & Hsc qualified both can apply

-5 days working and any 2 week offs.

-Should be flexible in night shift

Job Classification

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Rs 0 - 50K PM Rs 50K - 1 LPA Rs 1.0 - 1.5 LPA Rs 1.5 - 2.0 LPA Rs 2.0 - 2.5 LPA Rs 2.5 - 3.0 LPA Rs 3.0 - 3.5 LPA Rs 3.5 - 4.0 LPA Rs 4.0 - 4.5 LPA Rs 4.5 - 5.0 LPA Rs 5 - 6 LPA Rs 6 - 7 LPA Rs 7 - 8 LPA Rs 8 - 9 LPA Rs 9 - 10 LPA Rs 10 - 12 LPA Rs 12 - 14 LPA Rs 14 - 16 LPA Rs 16 - 18 LPA Rs 18 - 20 LPA Rs 20 - 22 LPA Rs 22 - 24 LPA Rs 24 - 26 LPA Rs 26 - 28 LPA Rs 28 - 30 LPA Rs 30 - 32 LPA Rs 32 - 34 LPA Rs 34 - 36 LPA Rs 36 - 38 LPA Rs 38 - 40 LPA Rs 40 - 42 LPA Rs 42 - 44 LPA Rs 44 - 46 LPA Rs 46 - 48 LPA Rs 48 - 50 LPA Rs 50 - 75 LPA Rs 75 Lakh - 1C PA Rs 1 Crore+ PA

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Keyskills:   Communication Skills English Fluent English International Voice Process Inbound Voice Process Customer Support Bpo Voice Voice Process International BPO