Customer Support Associate- HR Anumita @ Wipro

Job Description

Job Description: International Voice Process - Customer Support Associate

We are looking for an enthusiastic and customer-focused individual to join our team as an International Voice Process - Customer Support Associate. In this role, you will be the first point of contact for our international customers, providing excellent support and resolving their queries via phone.

Key Responsibilities:

• Handle inbound and outbound calls in a professional and timely manner.
• Address customer inquiries, resolve issues, and provide accurate information about our products or services.
• Maintain a high level of customer satisfaction by providing clear, concise, and friendly communication.
• Collaborate with team members to ensure a seamless customer experience.

Required Skills and Qualifications:

• Educational Background: A graduate degree is mandatory. We are specifically looking for candidates with a BA, BBA, BMS, BCOM, BHM, or BHMS.
• Experience: This position is open to freshers and candidates with up to 2 years of experience in a customer support or call center environment.
• Communication Skills: Exceptional verbal and written communication skills in English are essential.
• Customer-Focused: A strong passion for helping people and a positive attitude.
• Technical Proficiency: Basic computer knowledge and the ability to navigate multiple systems simultaneously.

Working Conditions:

Shift: This is a 5-day rotational shift position. Candidates must be willing to work flexible hours, including nights and weekends.

Joiners: We are seeking immediate joiners who can start as soon as possible.

Why Join Us?

• Opportunities for career growth and professional development.
• A dynamic and supportive work environment.
• Competitive salary and benefits package.

If you are a motivated individual with a passion for customer service and meet the above qualifications, we encourage you to apply today!

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Rs 0 - 50K PM Rs 50K - 1 LPA Rs 1.0 - 1.5 LPA Rs 1.5 - 2.0 LPA Rs 2.0 - 2.5 LPA Rs 2.5 - 3.0 LPA Rs 3.0 - 3.5 LPA Rs 3.5 - 4.0 LPA Rs 4.0 - 4.5 LPA Rs 4.5 - 5.0 LPA Rs 5 - 6 LPA Rs 6 - 7 LPA Rs 7 - 8 LPA Rs 8 - 9 LPA Rs 9 - 10 LPA Rs 10 - 12 LPA Rs 12 - 14 LPA Rs 14 - 16 LPA Rs 16 - 18 LPA Rs 18 - 20 LPA Rs 20 - 22 LPA Rs 22 - 24 LPA Rs 24 - 26 LPA Rs 26 - 28 LPA Rs 28 - 30 LPA Rs 30 - 32 LPA Rs 32 - 34 LPA Rs 34 - 36 LPA Rs 36 - 38 LPA Rs 38 - 40 LPA Rs 40 - 42 LPA Rs 42 - 44 LPA Rs 44 - 46 LPA Rs 46 - 48 LPA Rs 48 - 50 LPA Rs 50 - 75 LPA Rs 75 Lakh - 1C PA Rs 1 Crore+ PA

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Keyskills:   Customer Support Voice Process Customer Handling International Voice Process International BPO Customer Relationship Inbound Voice Process Bpo Voice Customer Management Us Voice Process