SAM(Software Asset Management) Analyst
- Systechcorp Inc
- 5 - 9 years
- Hyderabad
- 1 day ago
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Job Description
Role & responsibilities
- Enter and maintain information in a database format to address audit, software compliance & inventory. Assist in the development of reporting to address management requirements to obtain information.
- Communicate through email, individual interview, group meetings, and presentations to end users, management, developers, and vendors.
- Manage and configure ITSM tools (e.g., ServiceNow, BMC Remedy) to support ticket approval workflows and SLA compliance.
- Oversee the ticket lifecycle including approvals, escalations, and resolution tracking.
- Collaborate with IT, procurement, and compliance teams to ensure seamless integration of SAM processes within ITSM.
- Generate reports and dashboards related to ticket approval metrics and software asset usage.
- Guides the normalization, management and summarization of customer purchase information to assure complete and accurate analysis of the information.
- Use SAM Pro knowledge to monitor software licenses, entitlements, and compliance within the organization.
- Assist in software asset audits, license reconciliation, and compliance & consumption reporting.
- Reconciles those entitlements (based upon Product Use Rights, rules, allowances, etc. they embody) with software inventory information (Install Position) to produce a compliance summary (Gap Analysis).
Role Essentials
- Proven experience with ITSM platforms and ticket approval workflows.
- Familiarity with SAM Pro or similar Software Asset Management tools.
- Good understanding of software licensing models and compliance requirements.
- Knowledge of ITIL frameworks and service management best practices.
- Strong analytical, problem-solving, and communication skills.
- Ability to work collaboratively across teams and manage multiple priorities.
- Excellent with MS Word, MS Excel and MS PowerPoint. Power BI is a plus point.
Desired Essentials
- ServiceNow ITSM
- ServiceNow SAM Pro
- Microsoft Office (Excel, Word, PPT)
- Software Publisher and Product Licensing and Lifecycle Management
Job Classification
Industry: BPM / BPOFunctional Area / Department: IT & Information SecurityRole Category: IT Infrastructure ServicesRole: Software Compliance - License ManagementEmployement Type: Full timeContact Details:
Company: Systechcorp IncLocation(s): Hyderabad+ View Contact
Keyskills: Sam Pro Microsoft Office Servicenow Itsm Lifecycle Management Software Publisher Product Licensing
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₹ 14-19 Lacs P.A
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Systechcorp Inc
SysTechCorp Inc provides leading-edge technology services that empower our clients to meet and exceed their strategic business objectives. Our AI, ML, Mobile, Cloud, and ERP practice is backed by years of experience and deep domain expertise in a wide range of industry verticals.
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