Roles & Responsibilities: - Expected to build knowledge and support the team.- Participate in Problem Solving discussions.- Assist in the documentation of processes and procedures to enhance team knowledge.- Engage with customers to understand their needs and provide effective solutions.- Collaborate with cross-functional teams to ensure seamless service delivery. Professional & Technical Skills: - Must To Have Skills: Proficiency in Customer Service Operations.- Good To Have Skills: Experience with Desktop Transformation.- Strong communication skills to effectively interact with customers and team members.- Ability to analyze and troubleshoot issues in a timely manner.- Familiarity with IT service management frameworks and best practices. Additional Information: - The candidate should have minimum 0-2 years of experience in Customer Service Operations.- This position is based at our Noida office.- A 15 years full time education is required.
Keyskills: Desktop Support IT Service Desk Service Desk Troubleshooting