key result / decision areas (outcomes)
Ensure projects and teams are structured in most benefitted manner for organization
Internal structure and organization of team
Accountable for project deliveries within the committed QCD (Quality, Cost and deadline) for our product
project deliveries as per committed QCD
Technical governance: Able to support team in technical implementation & studies
Technical baselining
Understand well the Functional flows, user journey and continuously improve them with new use cases
Functional excellence
Ensure direct relation with key stakeholders by frequent review meetings, proactive follow ups, feedback for customer satisfaction and avoiding escalation Ensure feedback is taken seriously and action plan in place Also, in case of any escalation, ensure that actions are taken on the utmost priority
Informed and happy customer (Internal and External)
Escalation is handled in timely and professional manner
Organize regular progress reviews & other team meetings
Seamless sharing of information and project progress
Ensure Quality processes is understood and respected by the team members
QMS Compliance in Internal/External audits
Motivate team members to think out of the box and suggest innovations, be part of innovative projects, produce white papers, present POCs etc
Number of Innovations, POCs, whitepapers coming from India lab setting a research lab environment in India