Escalation Specialist @ Onsitego

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Escalation Specialist

Onsitego
2 - 6 years
Mumbai
12 days ago
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Job Description

Responsibilities:

Handle and resolve high-impact customer escalations, including those directed to the senior management.

Manage grievance and second-level escalations cases and ensure timely and satisfactory resolutions.

Develop a thorough understanding of company policies, processes, and systems to provide effective solutions.

Collaborate with the internal stakeholders at Onsitego for resolutions regarding customers issues, product problems, service questions and other general client concerns

Address service problems by clarifying the customers complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution

Ensure timely resolution of all escalations within optimum turnaround time while maintaining a high level of professionalism.

Identify trends and root causes of recurring issues and work towards process improvements.

Desired candidate profile:

Proven 2-6 years of experience as Escalation Specialist or similar role

Excellent communication and people skills

Experience: 2+ years

Qualification: Graduate

Job Classification

Industry: Internet
Functional Area / Department: Customer Success, Service & Operations
Role Category: Customer Success
Role: Customer Success Associate
Employement Type: Full time

Contact Details:

Company: Onsitego
Location(s): Mumbai

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Keyskills: escalations team management customer relationship customer service team handling customer support technical support operations people management skills escalation management team leading email support customer handling communication skills

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Your name (*)

Email (*)

Mobile (*)

Preferred City (* max. 2 w/comma)

Designation / Expected Role

Current / Recent Company (*)

Experience (*)

Expected Salary (*)

Desired Industry (*):

Functional area / Department (*):

Enter Skills (key skills, subjects, technologies & roles to use in search)

Write briefly about yourself, your experience and education (*)

Attach ResumeMax 2.38 MB (RTF, PDF, DOC, DOCX formats only parsed)

Please, check the file size and type.

Add social media [ + ]

Create password

I agree with website service terms and conditions

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Onsitego

Onsitego is Indias leading device-care provider and offers Extended Warranty, Damage Protection, AMC Plans, and On-Demand Repair Services. We cover all electronic devices and home appliances. Our plans are widely available across retail stores and online marketplaces.

Escalation Specialist @ Onsitego

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