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System Engineer @ 42Gears

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 System Engineer

Job Description

  • Provide Level 1 (L1) IT support for hardware, software, and network issues.
  • Windows 10,11 OS Installations, Drivers installations, Software Installations, network Connectivity.
  • Learn and work with MAC OS, troubleshooting.
  • Understand Permissions, reading Process documents, Policy documents of IT and ISMS Teams.
  • Assist in troubleshooting and resolving basic technical issues for internal teams.
  • understand the process, policies, and escalate unresolved problems to higher support tiers.
  • Perform routine system checks and updates under guidance.
  • Assist in setting up and configuring workstations, devices, and software.
  • Monitor and respond to IT support tickets in a timely manner.
  • Maintain accurate logs of all support requests and resolutions.
  • Collaborate with team members to ensure smooth IT operations.

Required Qualifications

  • Diploma in Computer Science, or BCA with Information Technology, or a related field.
  • Strong understanding of basic IT concepts such as hardware, software, and basic networking.
  • Proficiency in using Windows, Linux, or Mac operating systems.
  • Basic knowledge of troubleshooting IT issues at L1 levels.

Desired Skills

  • Communication Skills: Good verbal and written communication in English. Ability to understand technical issues with clear, strong Computer science basics and learning from different internet sources are very important.
  • Team Player: Strong collaboration skills and willingness to learn in a team environment.
  • Problem-Solving: Analytical mindset with the ability to troubleshoot effectively.
  • Time Management: understand the importance of Time Management able to think about end-user commitments

Job Classification

Industry: IT Services & Consulting
Functional Area / Department: Engineering - Hardware & Networks
Role Category: IT Network
Role: System Administrator / Engineer
Employement Type: Full time

Contact Details:

Company: 42gears Mobility
Location(s): Bengaluru

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Keyskills:   ISMS Linux Analytical IT support Windows Troubleshooting IT operations Information technology

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42Gears

42Gears is a leading, Gartner-recognized Unified Endpoint Management solution provider. 42Gears UEM solution, SureMDM, helps secure, monitor, and manage tablets, phones, desktops, wearables, VR, and not-so-smart devices. SureMDM supports Android, iOS, macOS, Linux, and Windows platforms. 42Gears als...