Software Support Specialist - Pune - Amdocs
- Amdocs
- 5 - 7 years
- Pune
- 5 years ago
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Job Description
- You will provide engineering expertise to troubleshoot, modify and engineer software solutions and configurations, to ensure that the product/solution performs within optimal design specifications.
- You will Investigate, debug and reproduce issues, provide fixes and workarounds, and verify changes to ensure continued operability of the software solution.
- You will analyze production issues from the business and application/code perspective and outlines corrective actions.
- You will be the technical focal point with other teams to resolve cross product/solution issues.
- You will have the ownership and accountability of specific modules within an application and provide technical support and guidance in problem resolution for complex issues.
- You will bring continuous improvements/efficiencies to software or business processes by utilizing Software Engineering tools, various innovations and techniques and the reuse of existing solutions.
- Contribute in meeting various SLA?s and KPI?s to ensure assigned tasks are completed on time and the delivery timelines meet the quality targets of the organization.
- You will onboard new employees and train them on processes and knowledge sharing with team members. Take active role in team building, including technical mentoring and knowledge transfer.
- You will communicate with internal/external customers to enhance the understanding of customer problems, and verifies that an appropriate resolution has been applied.
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All you need is....
- 5 - 7 yrs of exp
- Strong written and oral communication skills
- Understanding of web services, API implementation and SaaS business model
- Working experience in Unix/Linux.
- Working experience in Sql.
- Any scripting experience.
- Comfortable working in a 24/7 environment.
- Work Experience in any Billing Product.
- Gain valuable experience and wide knowledge of Software integrative systems
- Opportunity to be exposed to advanced marked technologies
- working with multi channels and divers area of expertise
- You will take active role in team building, including technical mentoring and knowledge transfer.
- You will have the ownership and accountability of specific modules within an application
Organizational Level 1 : Amdocs Media Network & Technology
Organizational Level 2 : Amdocs Media
Manager : Gaganreet Singh
Talent Acquisition: [[recruiterName]]
Required Travel : Minimal
Open to Relocation : Relocation - No
Referral Bonus Reward Amount : 25,000.00
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Job Classification
Industry: IT-Software, Software ServicesFunctional Area: IT Software - Application Programming, Maintenance, Role Category: Admin/Maintenance/Security/DatawarehousingRole: Admin/Maintenance/Security/DatawarehousingEmployement Type: Full timeEducation
Under Graduation: Any Graduate in Any SpecializationPost Graduation: Post Graduation Not RequiredContact Details:
Company: Amdocs DevelopmentLocation(s): Pune
Keyskills: Unix Web services Linux Talent acquisition Billing Amdocs Software solutions Technical support Team building SQL
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