Technical Support Engineer
- 42gears Mobility
- 5 - 8 years
- Bengaluru
- 1 month ago
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Job Description
Relevant Experience: 2 3 yearsJob Description
As a Technical Support Engineer at 42Gears, you will play a pivotal role in guaranteeing client satisfaction through prompt and efficient technical assistance Roles And Responsibilities
Handle incoming support calls, emails, and chat messages from clients encountering technical issues Diagnose and troubleshoot technical issues associated with our unified endpoint management product Provide clear, step-by-step guidance and solutions to clients, ensuring a positive and constructive customer experience Escalate intricate technical issues to the appropriate internal teams for resolution Collaborate seamlessly with cross-functional teams to ensure timely and effective problem resolution Document and meticulously track support issues to contribute to a comprehensive knowledge base Stay abreast of the latest features and updates on our unified endpoint management product Conduct product training sessions for clients and internal teams as required Communicate effectively with clients, keeping them informed of the status of their support requests Uphold a high level of customer satisfaction through professional and courteous communication Requirements
Bachelors degree in a relevant technical field or equivalent practical experience Demonstrated experience in technical support or a comparable customer-facing role Proficient troubleshooting and problem-solving skills Effective communication and interpersonal abilities Ability to work both independently and collaboratively in a fast-paced environment Previous experience in a SaaS environment and a strong understanding of UEM and related technologies are advantageous Additional Mandatory Requirements
Availability to handle customer support through various channels, including calls, emails, and chats Ability to work from the office Willingness to work in rotational shifts covering a 24/7 operation Apply
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Job Classification
Industry: IT Services & ConsultingFunctional Area / Department: Customer Success, Service & OperationsRole Category: Voice / BlendedRole: Technical Support - Voice / BlendedEmployement Type: Full timeContact Details:
Company: 42gears MobilityLocation(s): Bengaluru+ View Contact
Keyskills: technical support saas technical assistance chat problem solving communication skills customer support
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42Gears is a leading, Gartner-recognized Unified Endpoint Management solution provider. 42Gears UEM solution, SureMDM, helps secure, monitor, and manage tablets, phones, desktops, wearables, VR, and not-so-smart devices. SureMDM supports Android, iOS, macOS, Linux, and Windows platforms. 42Gears als...
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