Manager Services Consultant
- Sprinklr
- 4 - 8 years
- Noida, Gurugram
- 7 days ago
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Job Description
Sprinklr Solutions Pvt Ltd is looking for Manager Services Consultant to join our dynamic team and embark on a rewarding career journey. "Client Consultation : Serve as the primary point of contact for clients utilizing our managed services. Conduct initial assessments to understand client needs, requirements, and objectives. Provide expert advice and recommendations on the selection and implementation of managed services solutions to meet client goals. Solution Design : Collaborate with clients and internal teams to design customized managed services solutions tailored to their specific needs. Develop service - level agreements (SLAs), service catalogs, and implementation plans. Ensure alignment between client expectations and service delivery capabilities. Implementation Management : Oversee the implementation and deployment of managed services solutions for clients. Coordinate with internal teams, vendors, and third - party providers to ensure smooth and timely delivery of services. Manage project timelines, resources, and budgets to meet client requirements. Service Delivery : Monitor and manage ongoing service delivery to ensure adherence to SLAs and client expectations. Proactively identify and address issues, risks, and performance bottlenecks. Implement continuous improvement initiatives to enhance service quality and efficiency. Technical Support : Provide technical support and troubleshooting assistance to clients as needed. Serve as an escalation point for complex technical issues and incidents. Work closely with support teams to resolve issues promptly and minimize downtime. Client Relationship Management : Cultivate strong relationships with clients through regular communication, collaboration, and proactive engagement. Serve as a trusted advisor and advocate for clients within the organization. Identify opportunities for upselling or cross - selling additional services to drive revenue growth. Training and Education : Conduct training sessions, workshops, and knowledge sharing sessions for clients to enhance their understanding of managed services offerings. Provide guidance on best practices, optimization strategies, and technology trends relevant to their business needs. Documentation and Reporting : Maintain accurate documentation of client configurations, service agreements, and support activities. Generate regular reports on service performance, key metrics, and customer satisfaction levels. Present findings and recommendations to clients and internal stakeholders as needed. "Job Classification
Industry: IT Services & ConsultingFunctional Area / Department: Engineering - Software & QARole Category: Software DevelopmentRole: Practice Manager / HeadEmployement Type: Full timeContact Details:
Company: SprinklrLocation(s): Noida, Gurugram+ View Contact
Keyskills: Head Business Development Meditation Finance Focus Customer experience management microsoft Enterprise software digital transformation
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