Product Success Manager
- Sprinklr
- 1 - 7 years
- Noida, Gurugram
- 1 day ago
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Job Description
- Strategic Planning: Developing and implementing strategies to achieve bus iness obje ctives , often involving market analysis and long-term planning.
- Operational Excellence: Designing and optimizing processes, workflows, and systems to enhance efficiency, reduce costs, and improve stakeholder experience.
- Project Management: Leading and executing projects to implement strategic initiatives, ensuring timely delivery .
- Data Analysis , Data Automation and Reporting: Utilizing data to identify trends, measure performance, and inform decision-making, often involving the creation of dashboards and advanced reports. Skilled in MS Excel, VBA, Power BI and similar tools.
- Problem-Solving: Identifying and resolving complex strategic and operational challenges, finding innovative solution s and improving processes using first principles .
- Stakeholder Management: Partnering with global leaders across functions for a smooth end to end project/solution delivery.
Main Qualifications :
- Bachelors degree in a related field (business, operations, management, engineering, etc.).
- Minimum 4 + years of experience leading cross-functional initiatives for professional services or support teams for a B2B SaaS company with a passion for solving business challenges. Experience in building, leading and executing process improvement, process automations, org-wide transformation projects.
- Demonstrated history of delivering strategic projects for Professional Services that entail strategic planning, consulting, project management and problem solving to achieve business goals.
- 2 + years of experience with social media on major platforms (Meta, X, LinkedIn etc.) with a strong understanding of Customer Experience Management strateg ies , tools and platforms
- Ability to partner and effectively communicate with Senior leadership as needed . Comfortable with cross-functional collaboration involving internal as well as external stakeholders to achieve business goals .
- Excellent written, communication and presentation skills . Ability to effectively communicate insights, recommendations, and project updates to stakeholders, influencing decision-making and driving change.
- Strong expertise in data modelling and analysis in excel , VBA , Power BI and PowerPoint
- Ability to work independently and as a member of a team
- Ability to work effectively under tight deadlines and juggle several assignments simultan eo usly
Why Youll Love Sprinklr:
Job Classification
Industry: IT Services & ConsultingFunctional Area / Department: Product ManagementRole Category: Product Management - OtherRole: Product Manager - OtherEmployement Type: Full timeContact Details:
Company: SprinklrLocation(s): Noida, Gurugram+ View Contact
Keyskills: Market analysis Data analysis Automation Operational excellence Project management Consulting Strategic planning Stakeholder management Operations Business operations
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