IT Service Delivery Analyst
- Thrymr Software
- 4 to 8 Yrs
- Hyderabad
- 7 days ago
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Job Description
- The U.S. Pharmacopeial Convention (USP) is an independent scientific organization collaborating with global health and science experts to develop quality standards for medicines, dietary supplements, and food ingredients. USP values fairness, integrity, and global collaboration, with a core belief in Passion for Quality. Our diverse team of over 1,300 professionals across twenty locations worldwide works towards ensuring the supply of safe, high-quality medicines globally. We promote inclusive scientific collaboration and strive for equitable access to mentorship, professional development, and leadership opportunities. As an IT Service Delivery Analyst at USP, you will manage end-user customer engagement, software, hardware, service contracts, and asset tracking. Acting as a liaison between the IT team, vendors, other USP divisions, and the broader user community, you will ensure all support requests are handled effectively. Your role plays a crucial part in advancing global access to high-quality medicines through public standards and related programs, prioritizing scientific integrity and evidence-based decision-making. Responsibilities of the IT Service Delivery Analyst include managing the contract lifecycle, IT asset management tracking, purchase requisitions, administrative tasks, monitoring support ticket queues, attending Major Incident conference calls, performing quality checks in the ticket platform, and supporting various ITIL related processes. The ideal candidate will have a Bachelor's degree in computer science or relevant field, understanding of ITIL or similar methodologies, excellent communication skills, attention to detail, experience with ServiceNow, and the ability to work independently. Desired preferences include knowledge of dashboards, reporting, ticket handling for service management, experience with legal documents and budgeting, and familiarity with Incident, Request, Problem, Change, and Knowledge Management. This individual contributor role does not have supervisory responsibilities. USP offers comprehensive benefits to safeguard your personal and financial well-being. Note that USP does not accept unsolicited resumes from third-party recruitment agencies.,
Employement Category:
Employement Type: Full timeIndustry: Medical / HealthcareRole Category: Not SpecifiedFunctional Area: Not SpecifiedRole/Responsibilies: IT Service Delivery AnalystContact Details:
Company: US PharmacopeiaLocation(s): Hyderabad+ View Contact
Keyskills: IT Service Delivery Asset tracking Vendor management IT asset management Purchase requisitions ServiceNow ITIL Communication skills
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Thrymr Software
Thrymr is a global IT services company with a presence in Singapore and India, offering comprehensive end-to-end software development solutions. We bring a product-first mindset and a deep commitment to open-source technologies, supported by a skilled team of over 150 professionals. With experienc...
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