Customer Service Representative - UK Voice @ Thrymr Software

Job Description

About the role: As a dedicated and skilled Customer Support Executive, you will be responsible for managing email and voice-based support for our UK clients. Your primary tasks will involve handling customer queries, processing orders, extracting details from various platforms, and ensuring prompt and high-quality resolutions. Key Responsibilities: - Handling inbound calls and responding to customer emails professionally. - Resolving queries related to orders, services, and technical processes. - Extracting and compiling information from various systems to assist customers. - Processing customer orders accurately and promptly. - Maintaining detailed and organized records in CRM/ticketing platforms. - Collaborating with internal teams to resolve escalations or special requests. - Delivering excellent after-sales support and contributing to customer satisfaction goals. Required Skills & Experience: - 1-6 years of experience in international voice and/or email support (B2B/B2C). - Strong command of spoken and written English. - Proficiency in handling customer communication, ticketing, and CRM tools. - Excellent problem-solving and multitasking abilities. - Ability to work independently, meet daily targets, and deadlines. - Quick learner with a customer-first approach and attention to detail. Why Join Us Join us to work in a professional, supportive environment with international exposure. You will have the opportunity to develop skills in customer success, CRM, and global service handling, with career growth opportunities for top performers. Apply today and become a part of a growing team that values professionalism, integrity, and results. Job Type: Full-time Language: English (Preferred) Work Location: In person,

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Rs 0 - 50K PM Rs 50K - 1 LPA Rs 1.0 - 1.5 LPA Rs 1.5 - 2.0 LPA Rs 2.0 - 2.5 LPA Rs 2.5 - 3.0 LPA Rs 3.0 - 3.5 LPA Rs 3.5 - 4.0 LPA Rs 4.0 - 4.5 LPA Rs 4.5 - 5.0 LPA Rs 5 - 6 LPA Rs 6 - 7 LPA Rs 7 - 8 LPA Rs 8 - 9 LPA Rs 9 - 10 LPA Rs 10 - 12 LPA Rs 12 - 14 LPA Rs 14 - 16 LPA Rs 16 - 18 LPA Rs 18 - 20 LPA Rs 20 - 22 LPA Rs 22 - 24 LPA Rs 24 - 26 LPA Rs 26 - 28 LPA Rs 28 - 30 LPA Rs 30 - 32 LPA Rs 32 - 34 LPA Rs 34 - 36 LPA Rs 36 - 38 LPA Rs 38 - 40 LPA Rs 40 - 42 LPA Rs 42 - 44 LPA Rs 44 - 46 LPA Rs 46 - 48 LPA Rs 48 - 50 LPA Rs 50 - 75 LPA Rs 75 Lakh - 1C PA Rs 1 Crore+ PA

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Keyskills:   Customer Support Email Support Voice Support Order Processing CRM Ticketing Problemsolving