Lead Analyst Vendor Management
- Othain Software
- 3 - 7 years
- Hyderabad
- 8 days ago
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Job Description
Job Description: Lead Analyst Vendor Management
Othain group is a global IT and BP Solutions and Services Company. The group s main focus is in the business process and technology management space, offering a broad portfolio of industry-specific services. With deep process knowledge and insights, with focused IT capabilities, targeted analytics and pragmatic reengineering the company delivers a comprehensive client solution.
Othain group believes in delivering extra ordinary customer care and solutions to customers and clients. Each contact with the customer is seen as an opportunity to enhance relationship and create value for the customer.
Job Location: Hyderabad
Work hours: 2:30 PM to 11:30 PM
Experience:- 3 to 7 years
Responsibilities:
Responding to customer queries via ServiceNow tickets promptly, correctly and within the SLA.
Comprehend inquiries well and provide relevant and accurate information.
Process new supplier creation and update requests in ERPs (PeopleSoft & Coupa).
Create/Update supplier records using Vendor Management tool EBX.
Provide proactive and personalized customer outreach.
Take ownership of customer issues and ensure quick and correct resolution.
Follow Standard Operating Procedure, communications, guidelines and policies.
Think out of the box, identify process improvement opportunities and take ownership.
Requirements:
- Bachelor s Degree.
- Previous experience in a customer service role is preferred.
- Experience in Vendor Management and ERP tools like PeopleSoft, SAP or Coupa.
- Practical experience with a Helpdesk software such as ServiceNow is preferred.
- Good verbal and written communication skills to interact effectively with workers of all levels throughout the company.
- Strong problem-solving skills and attention for detail.
- Strong eye for errors and inconsistencies.
- Good Excel skills, ability to multi-task, prioritize and manage time effectively.
Job Classification
Industry: IT Services & ConsultingFunctional Area / Department: Customer Success, Service & OperationsRole Category: Non VoiceRole: Technical Support - Non VoiceEmployement Type: Full timeContact Details:
Company: Othain SoftwareLocation(s): Hyderabad+ View Contact
Keyskills: Business process ERP Vendor Manager SAP Helpdesk Process improvement PeopleSoft Customer service Lead Analyst Analytics
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