Application Support
- Digital Aptech
- 3 - 8 years
- Kolkata
- 2 months ago
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Job Description
- Monitor the flow of all Functional Support incidents, requests or queries addressed to the Global Support Team in the production system.
- Track all alert emails and take required action
- Follow defined process flow for all cases
- Handle Code Registration Requests from Users.
- Handle Data Provision task.
- Do Primary analysis for responding to user queries
- Provide root cause analysis on reported problems and suggest solutions wherever possible
- Contact MOL Users, Development teams and others directly when a problem is identified or needs more information.
- Coordinate with Development & System Support teams as required
- Track Releases/Data Patches and Coordinate Release Management process with stakeholders.
- Send Announcement mail to Users about Application Usage Restriction during system Update/Maintenance/Program Release
- Update daily log sheets and ensure proper shift hand-over
- Document standard procedures
- Provide support during UAT and Training
- Ensure task timelines are met consistently and the process standards are followed.
- Gain knowledge of the International Shipping Industry business.
- Become familiar and remain up-to-date with the MOL-IT software applications, standards and guidelines and perform all tasks accordingly.
- To complete all related tasks commensurating the position that may be assigned by the superiors from time to time
- Minimum 3+ years into Application Support
- Bachelor s degree in information technology, computer science, or related field
- Verifiable experience in Functional Application Support.
- Preferred to have good exposure in SQL
Job Classification
Industry: InternetFunctional Area / Department: IT & Information SecurityRole Category: IT SupportRole: IT Support - OtherEmployement Type: Full timeContact Details:
Company: Digital AptechLocation(s): Kolkata
Keyskills: Computer science Application support Payroll Usage PDF Project management HTML Information technology Release management SQL
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Greetings from Digital Aptech Pvt. Ltd.!Digital Aptech is a multi-award winning, ISO 27001:2013 and ISO 9001:2015 certified software application development company that has a strong foothold of seasoned skills, creative ideas and the ability to deliver services with utmost perfectio...
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