Processor- US Mortgage
- Mphasis
- 2 - 5 years
- Pune
- 21 days ago
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Job Description
Role & responsibilities
- Manage an assigned pipeline of 40-60 plus loans on a daily and weekly basis
- Process loans from application to closing including but not limited to:
- Communicating expectations, requirements and program details though established communication standards
- Maintain daily workflow prioritization to ensure pipeline management meets required closing dates
- Order all required verifications, documentation and subsequent follow-ups and ensures all timeframes and compliance requirements are being met
- Provide excellent customer service to internal and external clients by demonstrating expertise, thoroughness, thoughtfulness, politeness and enthusiasm
- Ensure customer service surveys maintain the rating level designated by management
- Communicate with all parties involved in the transaction to keep them informed of file status
- Review and analyze all necessary documentation, including borrower docs and third-party docs
- Must be flexible and able to work in a fast paced, potentially stressful environment
Preferred candidate profile
Excellent customer service and communication skills
Detail oriented and excellent organizational skills
Able to prioritize multiple competing tasks and manage time effective in a fast paced environment
Problem-solver with strong analytical skills
Adheres to directives, procedures and standards
Ability to work in a paperless environment
Computer proficiency including Microsoft Office Product Suite
Candidates must be available to work outside of normal business hours when necessary
Job Classification
Industry: BPM / BPOFunctional Area / Department: Customer Success, Service & OperationsRole Category: Customer Success, Service & Operations - OtherRole: Customer ServiceEmployement Type: Full timeContact Details:
Company: MphasisLocation(s): Pune
Keyskills: Processor US Mortgage
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