Domain Support Specialist
- Cradlepoint
- 1 - 6 years
- Bengaluru
- 8 days ago
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Job Description
- Act as the escalation point for activities demanding a level of technical expertise as a 24/7 capability hosted in Automated Operations.
- Actively monitor ticket queues to ensure timely response to tickets
- Out of business hours, Domain Support Specialist is triggered on the on-call phone by Automated Operations.
- Focused on improvement of automated recovery.
- Escalation support for Service surveillance and (on-site) service.
- Ensure that the services provided to customers are continuously available and performing to Service Level Agreement (SLA) performance levels. Performs analysis to proactively detect possible failures. This shall ensure incident restoration and repair because of its own analysis or when prompted by MS Automated Service Function processes.
- Act to meet the service or resource requirements, in the cases in which an overall and higher-level network knowledge is required or when knowledge on specific products or services is required
- Effectively coordinate project with both internal and external groups/resources for project completion.
- Use problem solving and root cause analysis tools to initiate business process improvement.
- Assist in and escalate network outage situations
- Ability to shift workload based on flow of project priorities
- Engineer to Handle Change Management ticket and implement the solution in NW.
- Executing Change activities to improve network quality.
- Provide technical support to field engineers for RAN/TXN issues.
- Maintain the Data Integrity (reflect the live network Data in data base tools).
- 3-6 Years of relevant industry experience with Bachelors degree or higher ((B.E/B.Tech/M.Tech, )in ECE, IT or CS (Full-time).
- Must have expertise in RAN, Integration /Optimization
- Multi-vendor experience Nokia, Huawei, Ericsson.
- Understanding of Network Architecture in technologies of 2G, 3G, 4G & 5G
- Mobile Telecommunications knowledge with telephony switching principles, transport networks, access networks, traffic concept, telecommunication networks & signaling, voice and data flows, value Added services.
- Previous experience from managing contract delivery (1+ years required)
- KPI Analysis
- Language skills: Proficiency in Written / Spoken EnglishValues and behaviors: Ericsson Core Values, Honesty, Integrity
- Delivering Results & Meeting Customer Expectations
- Creating & Innovating
- Analyzing
- Applying Expertise & Technology
- Working with People
- Relating & Networking
Job Classification
Industry: Software ProductFunctional Area / Department: IT & Information SecurityRole Category: IT SupportRole: IT Support - OtherEmployement Type: Full timeContact Details:
Company: CradlepointLocation(s): Bengaluru
Keyskills: Change management Service level Managed services Value added services Networking 3G Business process improvement Network operations Telecommunication Technical support
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