Engineer- IP
- Cradlepoint
- 4 - 9 years
- Noida, Gurugram
- 8 days ago
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Job Description
Join our Team
About this opportunity
This Role is responsible for Alarm analysis, Operation-maintenance, trouble-shooting & Change Request Implementation on IP Core (Routers & Firewall) & IP RAN nodes (Routers, Switches). Also responsible for Trouble Ticket analysis and resolution of trouble tickets raised by Customer / L1 Teams. Fault management on all routers and switches equipment and follow up with support in case of raised cases. Looking for candidate with Equipment Expertise in Juniper SRX FW, Nokia Routers, Fortinet FW, Cisco-Nexus or IOS/IOS-XR.
- We believe in trust we trust each other to do the right things!
- We believe in taking decisions as close to the product and technical expertise as possible!
- Actively Supervising of ITSM Ticket queues to maintain MTTR.
- Analytical skills like logical thinking, Problem solving & handling assignments are mandatory.
- Identify root cause of P2/P3/P4 Incidents and recommend appropriate resolution action and other events that Customer identify as requiring Root Cause Analysis (RCA).
- First point of contact for support of any alarm/event/KPI related issues.
- Close Collaboration with Field Team for all field activities (Hardware failures, Node unreachable etc.).
- Ensure timely restoration of Services maintain MTTR for good customer experience & high Service availability to maintain Service Level Agreement (SLA).
- Proactive involvement to detect possible failures to ensure incident restoration/avoidance whenever engagement by Incident Manager or MS Automated Service Function.
- Node health checks and backups & trouble-shoot the deviation identified.
- Sharing details for MIR & CSR to respective teams.
- End to End Network Understanding.
- Experience Level 4+ years
- Certification CCNP/CCNA/JNCIP/JNCIA or similar
- Equipment Expertise - Huawei, Ericsson , Smart Edge or Redback Routers , Juniper SRX FW, Fortinet FW, Cisco-Nexus or IOS/IOS-XR
- Good knowledge in IP Networking Protocols like OSPF, ISIS, MPLS, LDP, L2VPN, BFD.
- Understanding of Switching VLAN, STP, RSTP, MSTP, VRRP, HSRP.
- Telecom knowledge (2G, 3G, 4G Service Flow & Interfaces).
- Product/Vendor knowledge on Ericsson/ Nokia / Cisco / Juniper/Huawei/F5 (At least any two).
- Good Communication & trouble-shooting skills.
Job Classification
Industry: Software ProductFunctional Area / Department: Engineering - Hardware & NetworksRole Category: TelecomRole: Switching / Router EngineeringEmployement Type: Full timeContact Details:
Company: CradlepointLocation(s): Noida, Gurugram+ View Contact
Keyskills: Telecom 3G Fault management VLAN CCNA cisco MPLS STP Firewall OSPF
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