Job Title: Process Trainer - International Voice
Process
Location: Bangalore
Shift: Rotational Shifts (5 days/week, 9 hours/day)
Reporting To: Assistant Manager - Training
What You'll Do:
Conduct training sessions for new joiners and existing employees.
Design and implement effective training programs.
Develop training materials like presentations and video modules.
Monitor training effectiveness through assessments and feedback.
Collaborate with managers to identify and address training needs.
Maintain training documentation, SOPs, and reports.
What We're Looking For:
4+ years of total experience with at least 1+ year as a process trainer in international voice processes is mandatory.
Skilled in TNA/NI, coaching, and content development.
Strong communication and facilitation skills.
Proficient in MS Office (Excel, Word, PowerPoint).
Flexible to work in rotational shifts.
Bachelor's degree is require
Keyskills: process trainer BPO International Voice Process
About Trigent: Trigent is a leading provider of IT services and solutions, headquartered in Boston, USA, with development centers in India. We are committed to delivering high-quality software solutions and services to our clients across the globe. Our expertise spans a wide range of industries, a...