Role & responsibilities
- Expected to build knowledge and support the team.
- Participate in Problem Solving discussions.
- Assist in troubleshooting and resolving client issues efficiently.
- Document and track client interactions and resolutions to enhance service quality.
- Collaborate with team members to share insights and improve processes.
Professional & Technical Skills:
- Must To Have Skills: Proficiency in Service Desk Management.
- Good To Have Skills: Experience with Service Desk Voice Support.
- Strong communication skills to effectively interact with clients.
- Ability to analyze and interpret client issues to provide appropriate solutions.
- Familiarity with ticketing systems and service desk operations.
Note: Interested Candidate can share there CV to de*****p@tr****t.com
Keyskills: IT Service Desk Technical Helpdesk Service Desk Service Desk Management Ticketing Tools Troubleshooting