Oracle Inventory: Service Engineer @ S Square

Job Description

• Provide L1 support for organisation and Location Configuration
• Mange Oracle Receiving and recipient accounting issues
• Deliver Month-end/Quarter-End support services
• Triage and prioritise incoming Oracle inventory management tickets
• Perform initial assessment of reported system issues
• Route complex problems to the appropriate support team and on-calls
• Troubleshoot and resolve Oracle inventory issues or route to appropriate teams
• Document solutions and knowledge base articles
• Monitor ticket queues and ensure SLA compliance
• Support critical period-end processing activities
• Ensure inventory visibility and accuracy within Oracle systems
• Implement best practices for inventory management within Oracle

Requirements:

• 6-10 Years of experience with Oracle inventory management modules
• Understanding of receiving and recipient accounting processes
• Experience with organisation and location configuration in Oracle
• Familiarity with the month-end and quarter-end procedures
• Strong problem analysis and prioritisation skills
• Experience with ticketing systems and incident management
• Excellent communication and documentation skills
• Ability to work effectively under pressure during critical business periods

Qualifications:

Experience with Oracle ERP systems

Background in technical support or service desk environments

Understanding of inventory management concepts

Customer service orientation

Strong analytics and troubleshooting skills

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Job Classification

Industry: IT Services & Consulting
Functional Area / Department: Customer Success, Service & Operations
Role Category: After Sales Service & Repair
Role: Service Engineer
Employement Type: Full time

Contact Details:

Company: S Square
Location(s): Bengaluru

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Keyskills:   Oracle inventory PDF Customer service orientation Accounting Service desk Inventory management Incident management Support services Technical support Analytics