Customer Service (International Voice)
- Trigent Software
- 0 - 5 years
- Mumbai
- 26 days ago
- Email to a friend
- Report this job
Job Description
Job description
Greetings from Trigent Software!!
Candidate with excellent communication skills are higly preferred.
Role: Internation Customer Service
Mode of Work: Work from Office
Experience : 0 - 6yrs
Location: Mumbai( Airoli/ Vikhroli)
Working Days: 5 days
Shift: Rotational ( Including Night Shifts )
Qualification: 10+2/ Any Graduate/ Any PG
Salary : 3 LPA - 5 LPA
Cab: Pick and Drop will be provided
Notice : Immediate/ 15days Notice
Roles & Responsibilities:
Job Description: Working Hours:
- Shift will be in any of United States of America time zones
- Open to work in rotating work week (Mon-Fri, Tue-Sat, Wed-Sun)
Overall Purpose of Job
- Provide high quality Tier 2 Customer Support service to Customers with complete focus on 100% issue resolution and 100% customer satisfaction.
- Adhere to Client defined as well as internally defined processes and procedures while handling Inbound calls emails & chats
- Follow standard procedures for proper escalation of unresolved issues to the appropriate internal teams
- Strive and achieve SLA target and business outcome indicators defined by the client
Job Responsibilities / Authorities
- Receive inbound Calls/Emails/Chats and ensure that cases and interactions are logged correctly in the required tool
- Provide recruitment support to candidates (fresh applicants, rehire) as per defined processes
- Walk customers/ Provide navigational support on self service portal
- Ensure security verifications are carried out per company policies and procedures and is lines with the GDPR guidelines
- Place outbound calls to customers when required in line with Client / Company guidelines
- Work productively whilst maintaining exceptional call/data quality standards in line with targets
- Contribute to the team through open and regular communication with peers / supervisors
- Adhere to all company or departmental policies and procedures (personnel and operational)
- Keep the process repositories like DTPs, Knowledgebase, SharePoint updated with the current process
- Maintain regular and punctual attendance in line with company policies and procedures
- Minimise customer complaints and escalations by providing exceptional service and call control
- Prior international BPO work experience preferred
- Freshers acceptable
Working Hours:
- Shift will be in any of United States of America time zones
- Open to work in rotating work week (Mon-Fri, Tue-Sat, Wed-Sun)
NOTE: Project is only till 15-Dec-2025, once the project is over the resources will be laid off from the services.
**looking only for immediate joiners**
For More Details Contact HR Sujath Ali @7680048*** {call or WhatsApp} or email your resume to su*****a@tr****t.com
Regards
HR Sujath Ali
Trigent Software
7680048***
su*****a@tr****t.com
Job Classification
Industry: BPM / BPOFunctional Area / Department: Customer Success, Service & OperationsRole Category: Voice / BlendedRole: Customer Retention - Voice / BlendedEmployement Type: ContractContact Details:
Company: Trigent SoftwareLocation(s): Mumbai
Keyskills: International Call Center International Voice International BPO International Voice Process International Calling Inbound Voice Process Customer Service Bpo Voice Us Voice Process
Similar positions
Job Listings
We are in open beta version of website, please let us know if any issues, at: info(at)indigojobs.in