Lead Cloud Operations Specialist @ UKG

Job Description

With 80,000 customers across 150 countries, UKG is the largest U.S.-based private software company in the world. And were only getting started. Ready to bring your bold ideas and collaborative mindset to an organization that still has so much more to build and achieveRead on. Here, we know that youre more than your work. Thats why our benefits help you thrive personally and professionally, from wellness programs and tuition reimbursement to U Choose " a customizable expense reimbursement program that can be used for more than 200+ needs that best suit you and your family, from student loan repayment, to childcare, to pet insurance. Our inclusive culture, active and engaged employee resource groups, and caring leaders value every voice and support you in doing the best work of your career. If youre passionate about our purpose " people "then we cant wait to support whatever gives you purpose. Were united by purpose, inspired by you. Key Responsibilities:

Monitor and support Kronos Private Cloud and hosted environments remotely.

Perform remote monitoring of Microsoft Windows (2003/2008/2012/2016) and Linux servers for:o System performance and uptimeo SQL database healtho Application service and web application statuso Server resource utilization

Respond to alerts from monitoring tools and take corrective actions.

Troubleshoot and identify root causes of server and application performance issues.

Handle Level 1 escalations and follow the defined escalation matrix.

Administer and maintain Windows and Linux operating systems.

Support web applications and hosting services including IIS, JBoss, and Apache Tomcat.

Understand and troubleshoot server-client architecture issues.

Collaborate with internal teams to ensure high availability and performance of hosted services.

Document incidents, resolutions, and standard operating procedures.

Participate in 24/7 rotational shifts, including nights and weekends.Preferred Requirements and Skills:

Experience with UKG Workforce Central (WFC) application.

Familiarity with ServiceNow for incident, problem, and change management.

Strong understanding of cloud infrastructure, virtualisation (VMware), and hybrid environments.

Knowledge of web server configurations, deployments, and troubleshooting.

Excellent communication, analytical, and problem-solving skills.

Familiarity with monitoring tools (DataDog, Grafana, Splunk) and alert management.

Willingness to work in rotational shifts, including nights and weekendWhere were goingUKG is on the cusp of something truly special. Worldwide, we already hold the #1 market share position for workforce management and the #2 position for human capital management. Tens of millions of frontline workers start and end their days with our software, with billions of shifts managed annually through UKG solutions today. Yet its our AI-powered product portfolio designed to support customers of all sizes, industries, and geographies that will propel us into an even brighter tomorrow!

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Job Classification

Industry: Software Product
Functional Area / Department: Engineering - Hardware & Networks
Role Category: IT Network
Role: System Administrator / Engineer
Employement Type: Full time

Contact Details:

Company: UKG
Location(s): Noida, Gurugram

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Accounting / Finance Advertising / MR / PR / Events Agriculture / Dairy Animation / Multimedia Architecture / Interior Design Astrology Automobile / Auto Ancillaries / Auto Components Aviation / Airline / Aerospace / Aeronautical Banking / Financial Services / Broking BPO / Call Center / ITeS Brewery / Distillery Broadcasting Cement / Building Material Chemical / Petro / Plastic / Rubber / Glass Consumer Electronics / Appliances / Durables Courier / Transportation / Freight Defence / Government Education / Teaching / Training Electricals / Switchgears Engineering / Construction / Cement / Metals Environment / Waste Management Export / Import / Trading Facility Management Fertilizers / Pesticides FMCG / Foods / Beverage Food Processing Furnishings / Ceramics / Sanitaryware / Electricals Gems / Jewellery Gifts / Toys / Stationary Government / Departmental Heat Ventilation / Air Conditioning Hotel / Restaurant Industrial Design Industrial Products / Heavy Machinery Insurance Internet / E-Commerce IT - 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