Java Developer
- UST
- 6 - 11 years
- Kochi
- 27 days ago
- Email to a friend
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Job Description
Job Role: Principal Support Engineer
Location: PAN India
Role Summary:
We are seeking a highly experienced Principal Support Engineer to lead the support and maintenance of a critical, client-facing platform with a large user base. The role demands strong technical expertise, collaborative coordination with multiple teams, incident resolution, and proactive improvement of platform reliability and performance.
Role Proficiency:
- Select and apply appropriate technical solutions to optimize development, maintenance, and performance.
- Leverage design patterns and reusable components.
- Support the Project Manager in day-to-day project execution and mentor junior developers.
- Accountable for others' development work and outcomes.
Key Responsibilities:
Support & Maintenance:
- Take ownership of Services support incidents, patches, and system uptime.
- Support a flagship Java 8 platform on Tomcat with over 20,000 users.
- Triage and manage incident tickets effectively.
- Communicate progress and resolutions clearly to stakeholders.
- Perform and document root cause analyses.
- Participate in out-of-hours deployments when needed.
Release & Deployment:
- Coordinate releases with infrastructure, security, and development teams.
- Manage UAT sign-offs and ensure production readiness.
- Execute and monitor the release process.
Design & Development:
- Interpret application/component designs and develop per specifications.
- Code, debug, test, and document software features and components.
- Contribute to high-level and low-level design (HLD/LLD) and architecture.
Testing & Quality:
- Review and create unit test cases and execution plans.
- Validate results with users; integrate and commission overall solution.
- Review testing strategies and provide clarifications as needed.
Documentation & Standards:
- Define and enforce coding standards, templates, and checklists.
- Create/review design documents, requirements, test cases, and results.
Technical Leadership:
- Provide guidance and clarification to the development team.
- Present design options and conduct demos for clients.
- Collaborate with architects and external teams.
Team Management:
- Set and review FAST goals for self and team.
- Mentor and engage team members, addressing aspirations and retention.
- Handle team dynamics, motivation, and upskilling.
Project & Knowledge Management:
- Provide effort and resource estimations.
- Manage delivery of complex user stories/modules.
- Contribute to knowledge repositories and reusable document libraries.
Expected Outcomes & KPIs:
- Adherence to coding and engineering standards.
- Timely completion of tasks and project milestones.
- Fewer technical issues and post-delivery defects.
- Improved customer satisfaction and employee engagement.
- On-time completion of mandatory compliance training.
- Effective root cause analyses and defect management.
Required Skills & Experience:
- Hands-on support of production systems with 100+ users.
- Experience managing Java applications on Linux/Unix and Windows.
- Familiarity with Linux command-line tools for troubleshooting.
- Proven coordination across infrastructure, architecture, and security teams.
- Proficient in using ServiceNow or Jira for incident tracking.
- Solid understanding of Java, Tomcat, and JAR package management.
- Knowledge of web app troubleshooting, network security, and routing.
- Experience with CI/CD pipelines and automated deployments.
Preferred/Optional Skills:
- DevOps experience in build/deployment pipeline improvement.
- Working knowledge of Azure Log Analytics.
Job Classification
Industry: IT Services & ConsultingFunctional Area / Department: Engineering - Software & QARole Category: Software DevelopmentRole: Back End DeveloperEmployement Type: Full timeContact Details:
Company: USTLocation(s): Kochi
Keyskills: Java Spring Boot Linux Servicenow Microservices
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