Service Monitoring Engineer @ Cradlepoint

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Service Monitoring Engineer

Cradlepoint
1 - 4 years
Noida, Gurugram
13 hours ago
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Job Description

Join our Team

About this opportunity:

At Ericsson, we are currently seeking a proactive and dedicated Automated Operations Engineer to join our dynamic team. In this pivotal role, you are tasked with coordinating, managing, and executing a range of 1st level proactive and reactive maintenance activities. With your expertise at our fore, we aim to continuously provide services that adhere to the Service Level Agreements (SLA) and ensure optimal customer satisfaction.

What you will do:

- Participate in 1st Level Service Monitoring and Event Management.

- Handle Service and Resource Alarm efficiently.

- Monitor the performance of Resources and Services.

- Conduct Security Event Monitoring.

- Identify and document incidents.

- Support in the investigations related to capacity and performance.

- Track, manage and report on incident resolution.

- Escalate identified security incidents.

- Initiate Problem Management processes.

- Support preventive maintenance execution for Field Operations.

The skills you bring:

- Ericsson Operations Engine - Mode Of Operations.

- Test Automation Management Tools.

- Test Execution Engine.

- Dealing With Enquiries.

- MS TOP.

- Document Control.

- Software Performance Testing.

- Ericsson RAN Management.

- Ericsson VAS Management.

- Customer Complaint Resolution.

- Client Services.

- ITIL.

- Call Centers.

- Ericsson Packet Core Management.

Job Classification

Industry: Software Product
Functional Area / Department: Production, Manufacturing & Engineering
Role Category: Operations, Maintenance & Support
Role: Service Engineer
Employement Type: Full time

Contact Details:

Company: Cradlepoint
Location(s): Noida, Gurugram

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Keyskills: Field operations Service level Automation testing Event management Test execution Problem management Performance testing VAS Document control Preventive maintenance

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Your name (*)

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Designation / Expected Role

Current / Recent Company (*)

Experience (*)

Expected Salary (*)

Desired Industry (*):

Functional area / Department (*):

Enter Skills (key skills, subjects, technologies & roles to use in search)

Write briefly about yourself, your experience and education (*)

Attach ResumeMax 2.38 MB (RTF, PDF, DOC, DOCX formats only parsed)

Please, check the file size and type.

Add social media [ + ]

Create password

I agree with website service terms and conditions

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Cradlepoint

We enable the freedom to securely connect people, places, and things that drive more experiences, new ways to work, and better business results anywhere. We are a pioneer in advanced 4G and 5G routers and adapters for Wireless WAN controlled through Cradlepoint NetCloud and offer a range of solut...

Service Monitoring Engineer @ Cradlepoint

Home > Operations, Maintenance & Support