Software Engineer
- Genpact
- 2 to 6 Yrs
- Noida, Gurugram
- 13 days ago
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Job Description
- Genpact is a global professional services and solutions firm that shapes the future with a workforce of over 125,000 individuals in more than 30 countries. Our team is characterized by innate curiosity, entrepreneurial agility, and a commitment to creating lasting value for our clients. With a purpose-driven approach focused on achieving a world that works better for people, we cater to leading enterprises, including Fortune Global 500 companies, by leveraging our deep business and industry knowledge, digital operations services, and expertise in data, technology, and AI. We are looking for candidates interested in the position of Process Developer, Customer Service, who will play a crucial role in identifying areas for operational enhancement and innovation. As an active user of the Internet and online applications, you will be instrumental in improving customer service and account management, resolving customer queries and concerns, and contributing to a seamless customer experience. Additionally, you will be expected to maintain a thorough understanding of client processes and policies, troubleshoot product bugs, and provide excellent customer service by demonstrating critical thinking and analytical skills. Qualifications we seek in you include work experience in customer service, particularly in credit cards or banking, and a customer-centric approach with strong analytical skills. Proficiency in English and Hindi is essential, along with the ability to work flexible hours, including weekends. Attention to detail, effective probing skills, and excellent interpersonal skills are also key requirements for this role. If you possess a graduate degree or equivalent with a strong academic background, along with the ability to work independently and collaboratively in a dynamic environment, we encourage you to apply for this full-time position as a Process Developer based in Noida, India. The job posting is scheduled for October 4, 2024, with an unposting date of November 4, 2024, and the primary skills required for this role include operations management.,
Employement Category:
Employement Type: Full timeIndustry: BPO / Call CenterRole Category: Not SpecifiedFunctional Area: Not SpecifiedRole/Responsibilies: Software EngineerContact Details:
Company: GenpactLocation(s): Noida, Gurugram+ View Contact
Keyskills: Customer Service Analytical Skills English Hindi Interpersonal Skills
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