Cisco Telephony (UCCE L3)- Bed Bath @ VServ Business

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Cisco Telephony (UCCE L3)- Bed Bath

VServ Business
4 - 9 years
Noida, Gurugram
5 years ago
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Job Description

Technical skills:

Minimum 3+ years CiscoUCCEsoftware [ICM, CVP, IP-IVR] Enterprise development and deployment experience, including scripting, configuration and call routing.
IVR integration design and deployment.
Create, Implement, and Support ICM and CVP call routing scripts and requiredreports.
Experience developing widgets and CTI integrations using Cisco Finesse Desktop.
Understanding of Call Recording,Call Routing,Agent Profiling, Precision queuing,Voice Response Concepts and Configurations.
Understanding of CiscoICM/CCMP/CVP/CUIC and experience troubleshooting related issues.
Sound understanding of end to end VOIP Telephony Architecture.
Familiarity with Oracle service cloud and Harmony Cisco integration a plus.
Preferred experience within Call Center environment.

Job responsibilities:

Administer, and/or maintain Cisco Unified Communications systems including but not limited to CUCM, Unity,UCCE, CVP, and call recording systems.
Maintain documentation of theUCCEenvironment and operational procedures.
Support operational tasks related to contact center agent environment.
Experience with a disciplined development methodology and release management process.
Demonstrate sharp, analytical, problem solving, and decision-making skills.
Should be ready to work in 24/7 business support environment.
Demonstrate self-motivation and the ability to grasp concepts quickly.

Cisco certifications are a big plus

UCCESpecialist certification
UCCED orUCCEIS exam

Job Classification

Industry: IT-Software, Software Services
Functional Area: IT Software - Application Programming, Maintenance,
Role Category: Programming & Design
Role: Programming & Design
Employement Type: Full time

Education

Under Graduation: Graduation Not Required, Any Graduate in Any Specialization
Post Graduation: Post Graduation Not Required, Any Postgraduate in Any Specialization
Doctorate: Doctorate Not Required, Any Doctorate in Any Specialization

Contact Details:

Company: VServ Business Solutions Pvt Ltd
Location(s): Noida, Gurugram

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Keyskills: ICM CUCM IVR Finesse Contact Center Ucce VOIP CTI CVP Call Center Cisco Unified Communications

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Preferred City (* max. 2 w/comma)

Designation / Expected Role

Current / Recent Company (*)

Experience (*)

Expected Salary (*)

Desired Industry (*):

Functional area / Department (*):

Enter Skills (key skills, subjects, technologies & roles to use in search)

Write briefly about yourself, your experience and education (*)

Attach ResumeMax 2.38 MB (RTF, PDF, DOC, DOCX formats only parsed)

Please, check the file size and type.

Add social media [ + ]

Create password

I agree with website service terms and conditions

VServ Business

VServ Business Solutions Pvt Ltd VServ is a Microsoft Gold Partner and an U.S. based MNC with a list of impressive clientele list includes major IT giants Citi, PepsiCo and Microsoft to name a few. Our cutting edge IT solutions have surpassed clients expectations and created a growing list of sa...

Cisco Telephony (UCCE L3)- Bed Bath @ VServ Business

Home > Programming & Design